October 19, 2023

If you haven't assessed the risk - you are taking it! Risk management is essential for good management practice. This practical guide to risk management will provide managers with effective skills and tools to enable them to identify, analyse, evaluate and manage risks. Risk management is...

Practical skills and advice to prepare you for the role. This one-day course is designed to arm you with practical strategies to build your network, secure an appointment and add value in the boardroom. Gain practical advice from experienced non-executive directors and understand the critical...

Fundamentals of Business Analysis addresses the entire scope of business analysis: before, during and after a solution to a business problem is implemented, and also includes enterprise business analysis. This foundational course looks at the whole organization and how business analysis is...

Every workplace has conflict. We all see it, and at some point, we all feel its impact. The word conflict has a negative connotation for most people, but despite that feeling, not all conflict is bad. Most often, the problem arises when conflict is ignored and people just wish for it to go away...

Effectively using humor to win or gain influence can make you a more effective leader. In this course, you will identify situations and environments where utilizing humor may help you gain influence, and you will identify situations where you should avoid attempting humor. You will develop skills...

The key to persuasion is knowing your audience, their perspective and needs, and how your solution will benefit them. Through this course, you will understand that the bulk of the persuasion process is spent learning about your audience. Once this is achieved, you use what you've discovered to...

Research shows that both women and men equate being a leader with being male. Leadership itself is male gendered. How does that affect women's ability to advance to the highest levels of leadership? How does it impact the aspirations of women aspiring to top levels? Just look at any of the lists...

In today’s business environment, hybrid work models are commonplace and can serve to attract and retain employees. Successful models require a strong group culture to keep organizations running smoothly and productively. For many organizations, hybrid models represent a significant shift in how...

As an HR employee, the advantages of PHR certification include becoming more valuable to the company, having an advantage when applying for a new job, and demonstrating understanding of the HR profession. Developed by Cathy Winterfield, author of the book PHR Exam Prep, the curriculum covers the...

Employee relations is an increasingly important role within the HR function. Maintaining positive employee relations helps boost morale, reduce conflict, and raise workforce productivity. In this course, you will develop an understanding of how to best facilitate relationships between an...

Getting things done more efficiently and effectively and without derailment in the face of setbacks is a universal problem that few people solve on a consistent basis. In this course, learn how to apply an integrated, practical, and research-based framework for completing work that will help you...

The ability to effectively manage your emotions is one of the most critical determinants of success in personal relationships as well as at any level of an organization. Emotions not only help us understand ourselves and our social relationships with others, but they also help us respond to...

In this course you will learn to distinguish between the various components of a service culture and assess your current service environment. Using a case-based approach, this course will illustrate the importance of developing a strong service culture. You will reaffirm the importance of...

During this course, you'll learn how to identify and capture sales opportunities with the highest growth potential. The course is divided into four main topics: Segmenting your customers Finding pockets of growth in your market Identifying top prospects Managing your sales funnel Each...

In a complex financial system, it can be difficult to determine the foundation of a successful portfolio management strategy. Throughout this course, you will gain tools and knowledge to guide you toward managing money like a professional. You will explore asset classes, sectors, and styles, and...

On the surface, project management seems straightforward. However, at best, only 80% of projects end up being economically successful. The remaining 20% of projects usually cost more than estimated, run late, or fail to satisfy goals or meet objectives. In this course, Linda Nozick, Professor...

Many women say they would rather go to the dentist than negotiate for themselves. Why? Women are taught early to create equity in relationships. When you negotiate with someone and you feel that you're taking something away from them, that feels like a violation of the social contract with which...

Sifting through the wealth of unstructured data in today's world might feel like an impossible task. With a torrent of business reports, product descriptions, and countless other text-based data produced daily, humans alone can't hope to effectively analyze it all. That's where the power of AI...

With emerging technologies and expanding global marketplaces, it is imperative that organizations become highly proficient in driving their change agenda. Whether diversifying, downsizing, merging, reorienting business, or developing new management structures, organizations must be able to...

Do you have the presence of a leader? Executive presence is a vital skill in business and life: being able to connect with other people by making your case and communicating genuine emotion, even in the most intimidating circumstances. Whether you’re leading a team meeting or giving a formal...

This course provides a foundation in financial accounting and examines the expansion of the field as it relates to the evolution of business' accounting needs. Students will be able to speak intelligently about accounting entities, assets, and claims, along with how they are represented on an...

Leaders of all kinds have to make informed and resolute decisions. Tech people are often fact- and data-driven, which can make them excellent decision makers. In general, everyone has a decision-making style — what separates out great decision makers is their ability to adapt based on a problem's...

While standard accounting follows generally accepted accounting principles (GAAP), the hotel and lodging industry uses its own specialized systems and standards. This certificate program provides a comprehensive understanding of the Uniform System of Accounts for the Lodging Industry (USALI),...

Thriving hospitality enterprises recognize the pivotal role of human resources in their organizational success. As part of an industry that prioritizes people, the competitive edge in service organizations lies in comprehending the influence of their employees on business performance and...

An enterprise with an innovation culture doesn't just happen. You must plan for both financial success and cultural change. There are several types of and approaches to innovation. How do you create an innovation strategy for your enterprise? In this course, you will begin to create a roadmap...

In this course, you will examine security for computers and networked information systems. The focus is abstractions, principles, and defenses for implementing military and commercial-grade secure systems. Through this lens, you will explore security and survivability for computers and...

With the rise and acceleration of AI, machine learning (ML) has become an increasingly critical tool for the development of computer systems with the ability to learn and discover patterns in data. Gaining a foundation in the concepts and practices of ML can set you up to understand new...