May 7, 2024

Successful negotiation goes well beyond simple influence and persuasion. It requires a finely honed understanding of techniques that help you achieve win-win solutions. During the course, you learn the psychology and practice of effective negotiation; enhance the quality and logic of your...

Develop the three critical skills of informal leadership: navigating politics, understanding power, and exercising influence. Exercising real leadership and leading successful change requires more than just a worthy goal or a good idea. It also requires the skill of informal leadership: the...

Master and understand the effects of body language and communication skills to increase your power and influence with this one-day course. Good leaders are good communicators. They are not just effective and efficient at what they do, they use a range of communication styles to gain...

Learn practical strategies for improving both resilience and sustained optimal performance. Reap the benefits for work, life satisfaction, increased confidence and optimism and improved mental wellbeing. Identify the ways in which improved resilience and durability will improve your work and...

Successful negotiation goes well beyond simple influence and persuasion. It requires a finely honed understanding of techniques that help you achieve win-win solutions. During the course, you learn the psychology and practice of effective negotiation; enhance the quality and logic of your...

This tools-building workshop emphasizes the rights of stewards/committee persons in resolving disputes in the workplace. Participants will learn how to protect the grievance process, the equality principle, and how to simplify grievance writing. This online workshop is part of the four-course...

From individual work styles to feeling a sense of belonging where you can be your authentic self at work, we ask participants to take an inside-out view on how they show up as a leader, how they influence others and how they can impact the organization in an effort to build a more equitable...

Build your confidence and create positive customer experiences, manage customer expectations, handle difficult customers and make the most of every customer contact. This Course Helps You With Defining Good Customer Service Finding The ‘Human Moment’ Dealing With Abuse Gaining...

Data analytics is the backbone of supply chain optimization, but the tools and turnaround times are increasingly complex, demanding, and often overwhelming. Breakthrough the confusion by mastering the foundational theories, exploring the tools, and connecting data to organizational impact. This...

Developing your emotional intelligence can help you succeed at any stage of your life or career. It can also help you become a better leader, mentor, and coach. In this course, Brenda Bailey-Hughes defines exactly what emotional intelligence is and how it can help you manage your emotions and...

Strategies to command attention while connecting to your stakeholders Are you showing up with confidence, control, and comfort? Do you project a strong presence that excites others to listen to you – both in person and in the virtual environment? Executive presence helps us to be compelling...

This course gives insight into the application of I4.0 technologies across the end-to-end supply chain that has the potential to deliver totally new operating and business models that lead to differentiated competitive positioning. The emphasis is on practical approaches that can be applied to...