April 25, 2025

This one-day course will help you to develop an integrated customer relationship (CRM) strategy and framework for your business. At the end of the course, you’ll have a draft plan to take back to the office. You will learn how to: Acquire and retain profitable customers cost-effectively. ...

In this practical one-day workshop, you will learn the principles of online and offline press relations, writing for the media, understanding a news story and the essential tips to launch an offline or online event. The course is highly interactive, with ample of opportunities to produce work...