Best executive courses in Kuala Lumpur (Malaysia)

ICTD International Centre for Training and Development

Team Negotiation

Well, on paper it was a great idea. This project could take your company right up to the big leagues and provide your product line with the kind of clout that might even shake up the industry. There have been questions about which division is reporting to whom, and even within senior management...

ICTD International Centre for Training and Development

Basic Negotiation Skills

ICTD International Centre for Training and Development

Dealing With Difficult Customers

The customer revolution is here to stay. As product and services become more and more alike, the competitive edge has to come from the experience the customer has with your organization – it all comes down to PEOPLE. The overall goal is to minimize that experience, so the customer mot only...

ICTD International Centre for Training and Development

Customer Care and Service Skills

What is good customer service? How can it go from good to great? What are the pitfalls that many perople experience when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer-service stress? Find...

ICTD International Centre for Training and Development

Negotiation Strategies

ICTD International Centre for Training and Development

Tendering & Contracting

This course is designed to help companies award the right contracts to the best providers. Contracting involves many roles that must work together to negotiate, document, and ensure a reliable supply of goods and services for capital projects and ongoing operations. Everyone involved in...

ICTD International Centre for Training and Development

Legal Secretary Course

This course will tell you about what legal skills are vital for making yourself more valuable to the company or firm you are currently working for. The field of law for a secretary is one of the best positions to have in the world of office work. A good legal secretary will, quite frankly, never...

ICTD International Centre for Training and Development

Tender Fundamentals

Tender Fundamentals Course is the first step to recognizing and harnessing the capacity of your organization, regardless of its size. The Tender Fundamentals Course gives you the skills, tools and confidence to develop: The tender planning and response process Your understanding of the...

ICTD International Centre for Training and Development

Service Level Agreements and IT Contracts

A formal SLA between the user and the provider of the computing service is one of the keystones of today’s IT and telecommunications management. SLAs are as appropriate to in-house computing, communications, development and support activities as they are to commercial or facilities management...

ICTD International Centre for Training and Development

Loading, Shipping and Marketing Refinery Products

Over the past decade, there has been significant volatility in the profitability of petroleum refining. In order to put this volatility in perspective and to gain some insight into future trends, it is important to understand the fundamental factors that affect refinery products from a loading,...