Best executive courses in Marketing in Malaysia

ICTD International Centre for Training and Development

Custom Clearance

Customs and security initiatives have imposed new regulations on companies that make it more challenging than ever to trade internationally. We all understand the importance of customs clearance in the supply chain. Compliance to local market regulations and excellent relationship with local...

ICTD International Centre for Training and Development

Analyzing the Supply Market

Supply market analysis involves the gathering of facts, data, observations and trends about the marketplace in which suppliers conduct business. Conducting a structured assessment of past and future developments to determine the potential impact on future sourcing decisions and identifying. In...

ICTD International Centre for Training and Development

Understanding the Retail Strategy

The new demanding consumer has higher needs and expectations from retailing in particular, than ever before. This has been created by the well-educated smart shopper, a new communications paradigm, pervasive advertising, and a surplus of just about everything – expect time. The result is the ‘I...

ICTD International Centre for Training and Development

Customer Care and Service Skills

What is good customer service? How can it go from good to great? What are the pitfalls that many perople experience when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer-service stress? Find...

ICTD International Centre for Training and Development

Loading, Shipping and Marketing Refinery Products

Over the past decade, there has been significant volatility in the profitability of petroleum refining. In order to put this volatility in perspective and to gain some insight into future trends, it is important to understand the fundamental factors that affect refinery products from a loading,...

ICTD International Centre for Training and Development

Managing Costs in Warehousing

Warehousing and physical distributions are changing dramatically! New approaches and methods offer opportunities to cut costs substantially while improving overall operations. More and more organizations are now focusing on the impact of the warehouse's bottom line and recognizing that their...

ICTD International Centre for Training and Development

Project Management: Planning, Scheduling and Controlling

Systematic Planning, Scheduling and Control of Projects are the essential ingredients of project success. Every year large numbers of projects significantly overrun their budgets and schedules, often with sizable increases in costs, or substantial financial losses to the organization. This is...

ICTD International Centre for Training and Development

Job Hunting and Recruitment

Recruitment and selection can be very expensive and time consuming process; however there is evidence that employing the latest recruitment and selection methodologies and techniques increases the likelihood of successfully recruiting the best candidate for any intended role. The program will...

ICTD International Centre for Training and Development

Strategies to Increase Your Sales

You won’t improve sales without a winning process. You need easy-to-follow sales strategies that your sales team will be excited to use, and that is why we developed a systemized process that takes you from your sales preparation to customer purchases by placing focus on the relationships,...

ICTD International Centre for Training and Development

Advanced Customer Service Management

A company’s most vital asset is its customers. Without them, we would not exist in business. When you satisfy your customers’ needs, they not only help your organization grow by continuing to do business with you, but they are more likely to recommend you to friends and associates. Organizations...