Best executive courses in Marketing in Malaysia

ICTD International Centre for Training and Development

Analyzing the Supply Market

Supply market analysis involves the gathering of facts, data, observations and trends about the marketplace in which suppliers conduct business. Conducting a structured assessment of past and future developments to determine the potential impact on future sourcing decisions and identifying. In...

ICTD International Centre for Training and Development

Sales and Marketing Skills

ICTD International Centre for Training and Development

Advanced Customer Service Management

A company’s most vital asset is its customers. Without them, we would not exist in business. When you satisfy your customers’ needs, they not only help your organization grow by continuing to do business with you, but they are more likely to recommend you to friends and associates. Organizations...

ICTD International Centre for Training and Development

Advanced Management and Leadership Skills

This Advanced Management and Leadership skills training course delegates with a broad range of management and leadership theories and practical tools to apply in their working environment. It is designed for participants in experienced senior management roles and those who work with colleagues...

ICTD International Centre for Training and Development

Retail and Supply Chain Management

Competitive pressure, especially the pressure on sales growth and profit margins, are encouraging companies of all types to pursue globalization through industry consolidation. The availability of information technology and data capabilities have made serving and sourcing from global markets...

ICTD International Centre for Training and Development

Managing Tender Specification & Contracts

A major portion of every organization’s operating cost is spent on outside goods and services. Based on this fact, executive management everywhere is determining that Managing Tenders, Specifications, and Contracts must emerge as a critical core competency if organizations are to increase...

ICTD International Centre for Training and Development

Contract Management & Tendering

High quality Contract and Tender Management are essential activities in achieving improved levels of performance for all organizations. Providing the high value added activities available from contract and procurement operations requires the continuous involvement of knowledgeable professionals...

ICTD International Centre for Training and Development

Role of Logistics in International Trade

International trade has been conducted by many companies for many years- in more recent times however, the growth in international sourcing/importing has meant that many companies have found they do not have the appropriate knowledge and know how. This training programs looks at the essentials...

ICTD International Centre for Training and Development

Understanding the Retail Strategy

The new demanding consumer has higher needs and expectations from retailing in particular, than ever before. This has been created by the well-educated smart shopper, a new communications paradigm, pervasive advertising, and a surplus of just about everything – expect time. The result is the ‘I...

ICTD International Centre for Training and Development

Customer Care and Service Skills

What is good customer service? How can it go from good to great? What are the pitfalls that many perople experience when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer-service stress? Find...