Best executive courses in Malaysia

ICTD International Centre for Training and Development

Foundation of Digital Satellite

ICTD International Centre for Training and Development

Understanding & Implementing an Effective ISO 14001:2004 Environmental Management System

Provides an understanding of the ISO 14001:2004 requirements and a basic overview of how they apply to the design of a functional and effective Environment Management System (EMS). All of the ISO 14001 elements are reviewed Comprehensive approach to implementing Best-In-Class Systems and...

ICTD International Centre for Training and Development

Managing Customer Service

This training course in Customer Service is designed to cover the full range of activities involved in the management of client relationships, by providing delegates with a thorough understanding of the effects of poor customer service, as well as with awareness of the link between good customer...

ICTD International Centre for Training and Development

Laboratory Quality Management and Assurance Systems

Quality management of the laboratory according to international standards is important in order to enhance the laboratory system and environment. Laboratories use ISO 17025 to implement a quality system aimed at improving their ability to consistently produce valid results. A careful analysis of...

ICTD International Centre for Training and Development

Mastering Project Management

More than ever before, much of an organization’s work to implement strategic improvement changes is considered project-type tasks. Projects are becoming increasingly complex and sophisticated, but often project work is performed by competent professionals who may have little or no leadership...

ICTD International Centre for Training and Development

Strategic Policy for Decision Makers

As a strategic leader, it is your responsibility to ensure that your organization is moving in the right direction. Executives and high-level managers must have the practical insight necessary to address competitive business challenges. Each segment of this three day course is designed to impart...

ICTD International Centre for Training and Development

The Effective Finance Professional

In the globally competitive world of the 21st century, world class organisations are developing their finance functions to be more efficient and to better support the value creation process. The most progressive enterprises have transformed their finance professionals in to strategic business...

ICTD International Centre for Training and Development

The Management and Leadership Development Course

A management position requires the holder to perform a number of roles simultaneously: strategist, team builder, innovator, decision maker, mentor and leader. Success at a management level involves integrating the requirements of these roles with confidence and assurance. This uniquely designed...

ICTD International Centre for Training and Development

Measuring the ROI of HR Department

Every business or organization begins and ends with people — and that's where you come in. Today's competitive marketplace requires human resource professionals to have an expanded role in the organization due to increasing importance of social and relationship capital. Your challenge today is to...

ICTD International Centre for Training and Development

Customer Care and Service Skills

What is good customer service? How can it go from good to great? What are the pitfalls that many perople experience when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer-service stress? Find...