Best executive courses in Abu Dhabi (United Arab Emirates)

ICTD International Centre for Training and Development

Advanced Public Relation

This highly interactive and fun programme enables you to examine today’s communications environment looking afresh at how we establish and defend our reputation, help deliver business goals and influence government, critics and consumers. In a time of rapid technological and social change...

ICTD International Centre for Training and Development

Planning Promotional Campaigns

Promotional campaigns are often extremely complex, involving numerous media, multiple channels and a plethora of different suppliers. Learn how to plan and manage direct and digital marketing campaigns to ensure that they happen on time, on brief and on budget. Course Objectives The...

ICTD International Centre for Training and Development

Implementing and Managing a Customer Complaint System

In this increasingly competitive world, customers are in a position to demand forever increasing levels of service and quality. Rather than simply react to their demands, successful companies are proactive in the way they manage quality and continuously seek to improve levels of customer...

ICTD International Centre for Training and Development

Customer Service and Communication Skills

Customer Service Communication Skills will help learners develop soft skills as well as enhancing their skills in listening, grammar, pronunciation and reading. Each of these is approached in the context of communication needs in a customer service environment. Learners have the opportunity to...

ICTD International Centre for Training and Development

Customer Service Managing Relationships

A clear focus on improving your company's business performance through better customer retention You will be able to identify clear areas of improvement for your customer care team A 'customer-centric' approach that will enable you to fulfil your customers' individual needs You will have...

ICTD International Centre for Training and Development

Leadership, Innovation and Enterprise Skills

Corporations need to nurture leaders who can help their employees to be innovative and enterprising. This course presents an opportunity for professionals and leaders to learn how to develop the creative edge to meet the challenge of excellent innovative leadership which is needed in the...

ICTD International Centre for Training and Development

Advanced Cash Flow & Working Capital Management

In recent years there has been a growing recognition that, in the long run, effective management of cash flow is more important than profit. Long-term cash flow is the real value of a business. It has also been recognized that there is significant potential for improved financial performance from...

ICTD International Centre for Training and Development

Custom Clearance

Customs and security initiatives have imposed new regulations on companies that make it more challenging than ever to trade internationally. We all understand the importance of customs clearance in the supply chain. Compliance to local market regulations and excellent relationship with local...

ICTD International Centre for Training and Development

Incoterms & Commercial Trade Regulation

The Incoterms rules or International Commercial Terms are a series of pre-defined commercial terms published by the International Chamber of Commerce (ICC). They are widely used in International commercial transactions or procurement processes. A series of three-letter trade terms related to...

ICTD International Centre for Training and Development

Supply Chain Risk & Resilience