Best executive courses in Abu Dhabi (United Arab Emirates)

ICTD International Centre for Training and Development

Advanced Customer Service Management

A company’s most vital asset is its customers. Without them, we would not exist in business. When you satisfy your customers’ needs, they not only help your organization grow by continuing to do business with you, but they are more likely to recommend you to friends and associates. Organizations...

ICTD International Centre for Training and Development

Customer Relationship Management (CRM)

"Top quality customer service is never an accident. It is the result of high intention, great effort, intelligent direction, good management, and skilful execution." In fiercely competitive markets such as the Gulf region, where products and services are similar, 'putting the customer first' is...

ICTD International Centre for Training and Development

Customer Service and Communication Skills

Customer Service Communication Skills will help learners develop soft skills as well as enhancing their skills in listening, grammar, pronunciation and reading. Each of these is approached in the context of communication needs in a customer service environment. Learners have the opportunity to...

ICTD International Centre for Training and Development

Customer Service

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a...

ICTD International Centre for Training and Development

Excellent Customer Service

In order to create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service every time. In order to achieve this it is important to ask yourself some questions: Do you or your staff have the right skill sets to deliver...

ICTD International Centre for Training and Development

How to Achieve Better Customer Service

Whatever the organization, excellent customer service is the basis for sustained success - whether profit making or not-for-profit, all organizations are accountable for their customers’ satisfaction. Whether the customer is external, and purchasing/receiving products or services, or internal,...

ICTD International Centre for Training and Development

Managing Service Quality and Customer Satisfaction

In this increasingly competitive world, customers are in a position to demand forever increasing levels of service and quality. Rather than simply react to their demands, successful companies are proactive in the way they manage quality and continuously seek to improve levels of customer...

ICTD International Centre for Training and Development

Advanced Customer Service Management at the Work Place

A customer service program formalises the level of customer service you aim to provide, and what practical things you will do to achieve this. Establishing a successful customer service program in your business requires commitment from yourself and your staff. You need to plan it, develop it,...

ICTD International Centre for Training and Development

Selling Skills for Customer Service

This training program teaches basic selling skills, introducing participants to tools and techniques for selling in a way that makes it easy for buyers to buy. It is designed to build confidence in making the initial contact with the potential client or customer. To underpin our sales training,...

ICTD International Centre for Training and Development

The Power of Customer Service – an Intensive Development Program

It is essential to accurately measure what your customers want and to develop breakthrough strategies to serve their needs. How satisfied are your customers and how does your organization’s customer satisfaction level compare with that of your competitors? The heart of any organization can be...