Best executive courses in Abu Dhabi (United Arab Emirates)

ICTD International Centre for Training and Development

Effective Customer Care and Dealing With Different Customer

After completing the program, delegates will be equipped with the tools, models, skills and confidence to improve and enhance current practices, develop new processes and monitor their success. This program will help delegates become customer service champions and equip them with the appropriate...

ICTD International Centre for Training and Development

Customer Service Mindset

The goal during this phase of the Customer Service Mindset program is to provide each member of your customer service team with a big-picture perspective of their potential, along with a heightened awareness of their own responsibility for achieving excellence and the choices and actions that...

ICTD International Centre for Training and Development

Excellent Safety & Health KPI (Key Performance Indicators) Derivation

This training will provide an understanding of the “Excellent Safety & Health KPIs (Key Performance Indicators) derivation” guidelines and the necessary knowledge to ensure the correct steps are taken to ensure compliance with the Approved Safety Standards towards desired objectives. You will be...

ICTD International Centre for Training and Development

360 Degree Evalutation System & Feedback

Performance Management After this course you will be able to establish and manage a performance culture, determine Key Results Areas (KRAs), set objectives and Key Performance Indicators (KPIs), and establish the right competencies and behaviors for all the roles in your organization. You will...

ICTD International Centre for Training and Development

Tna and Training Evaluation

Identify the best practices in Training Needs Assessment. Implement the performance criteria based on the International standards. Identify the training needs based on the performance results. Improve the performance based on the jobs standards of efficiency. Course Objectives ...

ICTD International Centre for Training and Development

Performance Management From Goal Setting to Appraisal

Simply put, performance management includes activities to ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on performance of the organization, a department, processes to build a product or service, employees, etc. Information in...

ICTD International Centre for Training and Development

Managing Service Level Agreement

Service Level Agreements (SLAs) are designed to allow contractors to propose and implement innovative ways to achieve contract objectives and provide companies with effective tools to objectively assess and enforce contractor performance. The proper use of performance standards, acceptable...

ICTD International Centre for Training and Development

Corporate Financial Planning Budgeting & Control

This course provides a comprehensive understanding of the roles, interrelationships and the functions of strategic planning, budgeting and control. Using examples, you'll learn to plan, budget and position your organization within its competitive environment. Discuss such key topics as sources of...

ICTD International Centre for Training and Development

Developing Your Creative Potential

Discover new ways to break through mental barriers, ho-hum thinking and roadblocks Do you wish you could apply creative thinking at work to try new things? Do you doubt your own capacity for developing creativity and innovation? Do you have trouble getting creative thinking and solutions from...

ICTD International Centre for Training and Development

Strategy Planning and Implementation

To be strategic is to be well prepared ahead of time for different eventualities. Therefore, strategic planning requires a state of mind that has space for the future, is versatile enough to perceive different possible scenarios, and creative to think out new solutions for possible problems and...