Best executive courses in Abu Dhabi (United Arab Emirates)

ICTD International Centre for Training and Development

Certified Financial Analyst

Accounting and Finance are the language of business; understanding and applying this language to your business and to business in general remains the single most valuable competence of management. Prepare yourself by enhancing your personal competence in financial analysis of the past, problem...

ICTD International Centre for Training and Development

Selecting and Developing Salesforce

There are tremendous pressures on the modern sales organization to adapt to the emerging trend that is business in the cloud. Implementing Salesforce Training as a part of an organization’s overall growth strategy is quickly becoming more of a ‘must do’ and less of a ‘nice to do’. As customers...

ICTD International Centre for Training and Development

Advanced Presentation & Public Speaking Skills

‘How’ you say things in addition to ‘what’ you say = success Think of a recent presentation you attended that captured your imagination and by which you felt personally rewarded. What made it a success? Certainly the content must have been strong but the real difference would have been the...

ICTD International Centre for Training and Development

Skills for Conference and Exhibition Organisation

Project Management for Special Events caters to the dynamic Middle East events management industry. The importance of effective and efficient event execution is highlighted as the course is applicable to a wide range of occasions including conferences, product launches, corporate hospitality,...

ICTD International Centre for Training and Development

Advanced Selling Skills

Selling today is more competitive than ever before. Sales success demands a new breed of calibre professionals with advanced selling skills. Whatever the factors that helped salespeople to where they are today is not enough to keep them there. Corporate survival today is absolutely dependent on a...

ICTD International Centre for Training and Development

Techniques for Sales Forecasting

Few activities are as important to the success of a company as sales forecasting. The difference between adequate and excellent sales forecasting and planning can make a significant difference in a company’s competitiveness and market position. Yet for most companies, excellence in these core...

ICTD International Centre for Training and Development

Developing Marketing Strategies

This course relates both traditional and new marketing concepts to today’s fast-paced, competitive and segmented business environment, with the emphasis on relating marketing theory to practical and effective real-world solutions. Both industrial and consumer situations will be considered with a...

ICTD International Centre for Training and Development

Customer Service and Communication Skills

Customer Service Communication Skills will help learners develop soft skills as well as enhancing their skills in listening, grammar, pronunciation and reading. Each of these is approached in the context of communication needs in a customer service environment. Learners have the opportunity to...

ICTD International Centre for Training and Development

Excellent Customer Service

In order to create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service every time. In order to achieve this it is important to ask yourself some questions: Do you or your staff have the right skill sets to deliver...

ICTD International Centre for Training and Development

How to Achieve Better Customer Service

Whatever the organization, excellent customer service is the basis for sustained success - whether profit making or not-for-profit, all organizations are accountable for their customers’ satisfaction. Whether the customer is external, and purchasing/receiving products or services, or internal,...