Best executive courses in Abu Dhabi (United Arab Emirates)

ICTD International Centre for Training and Development

Key Account Management: Establishing Profitable Customer Relationships

Aims to support HR professionals develop effective L&D strategies for their teams and coordinate recruitment and selection processes more effectively. Building quality key account strategies is the heart of successful business marketing programs. The role of the sales force in establishing and...

ICTD International Centre for Training and Development

Product Management

Product Managers today are challenged by many things – the speed of change in the market, the speed of competitors, the speed of product development, and increasing demands without increased bandwidth to handle them all. Rather than focusing their attention on strategic goals, they spend too much...

ICTD International Centre for Training and Development

Creative and Innovative Internal Customer Services

Most employees understand the importance of providing great external customer service, however, few understand the necessity for providing quality internal customer service. Without each employee treating others within the organization with the same care and respect as they would show a customer,...

ICTD International Centre for Training and Development

Advanced Communication Skills

In any profession, you will find yourself in a situation where you need to relay information to another colleague. When such situations arise, good communication skills are an essential part of getting your message across clearly. This course will show you how to apply advanced verbal and written...

ICTD International Centre for Training and Development

Etiquette for Excellent Customer Service

Here in the Gulf, millions of dollars are lost every year because of poor handling of customers by front-line, customer-facing employees. The key to maintaining customer loyalty is to strive to offer exceptional customer service, which in return will result in more business. Research shows that...