Best executive courses in Abu Dhabi (United Arab Emirates)

ICTD International Centre for Training and Development

Advanced Selling Skills

Selling today is more competitive than ever before. Sales success demands a new breed of calibre professionals with advanced selling skills. Whatever the factors that helped salespeople to where they are today is not enough to keep them there. Corporate survival today is absolutely dependent on a...

ICTD International Centre for Training and Development

Techniques for Sales Forecasting

Few activities are as important to the success of a company as sales forecasting. The difference between adequate and excellent sales forecasting and planning can make a significant difference in a company’s competitiveness and market position. Yet for most companies, excellence in these core...

ICTD International Centre for Training and Development

Developing Marketing Strategies

This course relates both traditional and new marketing concepts to today’s fast-paced, competitive and segmented business environment, with the emphasis on relating marketing theory to practical and effective real-world solutions. Both industrial and consumer situations will be considered with a...

ICTD International Centre for Training and Development

Implementing and Managing a Customer Complaint System

In this increasingly competitive world, customers are in a position to demand forever increasing levels of service and quality. Rather than simply react to their demands, successful companies are proactive in the way they manage quality and continuously seek to improve levels of customer...

ICTD International Centre for Training and Development

Certified Customer Service Manager

A company’s most vital asset is its customers. Without them, we could not exist in business. When you satisfy our customers, they not only help your organization grow by continuing to do business with you, but they are more likely to recommend you to friends and associates. Organizations which...

ICTD International Centre for Training and Development

Customer Relationship Management (CRM)

"Top quality customer service is never an accident. It is the result of high intention, great effort, intelligent direction, good management, and skilful execution." In fiercely competitive markets such as the Gulf region, where products and services are similar, 'putting the customer first' is...

ICTD International Centre for Training and Development

Customer Service and Communication Skills

Customer Service Communication Skills will help learners develop soft skills as well as enhancing their skills in listening, grammar, pronunciation and reading. Each of these is approached in the context of communication needs in a customer service environment. Learners have the opportunity to...

ICTD International Centre for Training and Development

Excellent Customer Service

In order to create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service every time. In order to achieve this it is important to ask yourself some questions: Do you or your staff have the right skill sets to deliver...

ICTD International Centre for Training and Development

How to Achieve Better Customer Service

Whatever the organization, excellent customer service is the basis for sustained success - whether profit making or not-for-profit, all organizations are accountable for their customers’ satisfaction. Whether the customer is external, and purchasing/receiving products or services, or internal,...

ICTD International Centre for Training and Development

Managing Service Quality and Customer Satisfaction

In this increasingly competitive world, customers are in a position to demand forever increasing levels of service and quality. Rather than simply react to their demands, successful companies are proactive in the way they manage quality and continuously seek to improve levels of customer...