Best executive courses in Abu Dhabi (United Arab Emirates)

ICTD International Centre for Training and Development

Excellent Control on Work Pressures and Time and Management of Priorities

In an ever increasing pace of Life and Business, it becomes even more important to remove stress and operate with heightened sensory acuity. Firstly, most people deny that they are stressed or affected by internal or external factors. Secondly, the most important thing that you have is not Money...

ICTD International Centre for Training and Development

Motivating Your Staff for Better Performance

This course will assist participants in understanding and implementing strategies that will help to motivate their work force. Course Objectives Rekindle employee enthusiasm and gain commitment for heightened performance Understand how insight into a variety of values helps instill...

ICTD International Centre for Training and Development

Developing Customer Service

A customer service program formalises the level of customer service you aim to provide, and what practical things you will do to achieve this. Establishing a successful customer service program in your business requires commitment from yourself and your staff. You need to plan it, develop it,...

ICTD International Centre for Training and Development

Etiquette for Excellent Customer Service

Here in the Gulf, millions of dollars are lost every year because of poor handling of customers by front-line, customer-facing employees. The key to maintaining customer loyalty is to strive to offer exceptional customer service, which in return will result in more business. Research shows that...

ICTD International Centre for Training and Development

Corporate Financial Planning Budgeting & Control

This course provides a comprehensive understanding of the roles, interrelationships and the functions of strategic planning, budgeting and control. Using examples, you'll learn to plan, budget and position your organization within its competitive environment. Discuss such key topics as sources of...

ICTD International Centre for Training and Development

Excellent Safety & Health KPI (Key Performance Indicators) Derivation

This training will provide an understanding of the “Excellent Safety & Health KPIs (Key Performance Indicators) derivation” guidelines and the necessary knowledge to ensure the correct steps are taken to ensure compliance with the Approved Safety Standards towards desired objectives. You will be...

ICTD International Centre for Training and Development

360 Degree Evalutation System & Feedback

Performance Management After this course you will be able to establish and manage a performance culture, determine Key Results Areas (KRAs), set objectives and Key Performance Indicators (KPIs), and establish the right competencies and behaviors for all the roles in your organization. You will...

ICTD International Centre for Training and Development

Tna and Training Evaluation

Identify the best practices in Training Needs Assessment. Implement the performance criteria based on the International standards. Identify the training needs based on the performance results. Improve the performance based on the jobs standards of efficiency. Course Objectives ...

ICTD International Centre for Training and Development

Performance Management From Goal Setting to Appraisal

Simply put, performance management includes activities to ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on performance of the organization, a department, processes to build a product or service, employees, etc. Information in...

ICTD International Centre for Training and Development

Managing Service Level Agreement

Service Level Agreements (SLAs) are designed to allow contractors to propose and implement innovative ways to achieve contract objectives and provide companies with effective tools to objectively assess and enforce contractor performance. The proper use of performance standards, acceptable...