Best executive courses in Dubai (United Arab Emirates)

ICTD International Centre for Training and Development

Dealing With Difficult Customers

The customer revolution is here to stay. As product and services become more and more alike, the competitive edge has to come from the experience the customer has with your organization – it all comes down to PEOPLE. The overall goal is to minimize that experience, so the customer mot only...

ICTD International Centre for Training and Development

Cost Saving Techniques in Negotiation

ICTD International Centre for Training and Development

Customer Care and Service Skills

What is good customer service? How can it go from good to great? What are the pitfalls that many perople experience when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer-service stress? Find...

ICTD International Centre for Training and Development

Advanced Contract Management and Effective Contract Handling

All organizations need to plan. Most will have strategic or corporate plans which provide a direction for the organization and its staff. Identification of requirements is clearly of strategic importance, especially where key purchases are critical to the liquidity of a company or the performance...

ICTD International Centre for Training and Development

Negotiation Strategies

ICTD International Centre for Training and Development

Tendering & Contracting

This course is designed to help companies award the right contracts to the best providers. Contracting involves many roles that must work together to negotiate, document, and ensure a reliable supply of goods and services for capital projects and ongoing operations. Everyone involved in...

ICTD International Centre for Training and Development

Contracts Reading, Writing & Negotiation

This highly interactive course will increase your understanding of contracts and your ability to use contracts to protect your organization. Whether you are in purchasing, contract management, subcontracts, project management, general management or sales, you are constantly involved with...

ICTD International Centre for Training and Development

Legal Translation & Memo Writing

This resource explains two dominant ideas in professional writing that will help you produce persuasive, usable resumes, letters, memos, reports, white papers, etc. This section outlines the concepts of rhetorical awareness and user-centered design, provides examples of these ideas, and it...

ICTD International Centre for Training and Development

Maintenance Contracting and Outsourcing

In the competitive environment of today, availability and reliability of assets are more than ever an important issue. A significant trend in maintenance is outsourcing maintenance activities to contractors. Maintenance contracts are being applied as a highly effective way to manage and control...

ICTD International Centre for Training and Development

Legal Secretary Course

This course will tell you about what legal skills are vital for making yourself more valuable to the company or firm you are currently working for. The field of law for a secretary is one of the best positions to have in the world of office work. A good legal secretary will, quite frankly, never...