Best executive courses in Dubai (United Arab Emirates)

ICTD International Centre for Training and Development

Customer Service Perspective

Providing excellent customer service is essential to the long-term viability of every business. The Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its...

ICTD International Centre for Training and Development

Customer Focus in Business Markets

This course provides a progressive approach to business marketing and business market management, which is the process of understanding, creating and delivering value to targeted business markets and customers. Business markets are composed of firms, institutions or governments. The course...

ICTD International Centre for Training and Development

Advanced Customer Satisfaction Measurement

Customer surveys are an invaluable tool for understanding the customer's perception of your service delivery. Findings from a survey program provide critical information about your support center's performance -- information that can serve as a basis for continuous improvement projects and...

ICTD International Centre for Training and Development

Advanced Management for Professional Secretary

The importance of management skills for administrative professionals goes beyond heightened professional growth and career development. Whether you’re an administrative assistant, secretary, executive secretary or another member of the administrative support staff, Management Skills for...

ICTD International Centre for Training and Development

High Level Telephone Skills

This inspirational workshop is packed full of fresh concepts and strategies that are guaranteed to maximise your sales success when selling over the telephone. This workshop covers advanced telephone sales skills that will help you to attract new business and open new doors. The main focus of...

Oxford Management Centre

Client Management Strategies for Retention & Growth

It has been estimated that it costs five times as much to get a new customer as it does to retain an existing one. The Internet has provided customers with a plethora of comparison and switch tools that make retaining these important, profitable customers, more difficult than ever...

Oxford Management Centre

Advanced Cash Flow & Working Capital Management

Cash is king! This might be the guiding principle of any successful and enduring business because the ability of any firm to survive and flourish in a challenging age of global competition and revenue pressure depends critically on its ability to identify and manage the key drivers of business...

Oxford Management Centre

Effective Presentation Skills for Finance Professionals

Build the skills you need to take your finance career to the next level! Highly developed finance knowledge and accounting skills and Excel proficiency will only take you so far in your career as a finance professional; but in today’s highly competitive work place those talents will not by...

Oxford Management Centre

Certificate in Financial Management for Oil and Gas Companies & Petrochemical Industries

When the training course addresses a number of economic, legal, accounting, taxation, auditing, budgeting, controlling, planning, information system, managerial and strategic planning issues in a context, it is our Financial Management course. This Oxford Certification training course in...

Oxford Management Centre

Employee Relations and Engagement – Motivation, Grievances, Conflict and Discipline

This Oxford Employee Relationship Specialist training seminar examines the latest best practice in Employee Relationship Management. Employee Relationship Management involves managing the relationship of each employee with the organisation and with each other. Employee Relations influences every...