Best executive courses in New York (United States)

ILR School

Facilitating Conflict: Collaborative Problem Solving

Learn techniques, tools, processes and skills for facilitating conflict using a collaborative problem solving approach for resolving one-on-one conflicts. Topics and tools focus on problem solving, listening and messaging skills, conflict styles, neutral issue statements, de-escalating emotions,...

ILR School

Advanced Internal Investigations Practice (CO350)

Apply learnings from Advanced Internal Investigations Process. Practice techniques using a real-life employee complaint by conducting the intake interview, planning and conducting the investigation, making findings and conclusions, making recommendations and implementation of the outcome. Develop...

ILR School

Conflict in a Union Environment (LR208)

Learn practical approaches of how to diagnose and address this conflict and build a strong and productive relationship. Key focus is on the roles of union representatives and supervisors, rules and norms of a unionized environment, pre-discipline, just cause, communication skills and...

ILR School

Conscious Inclusion and Allyship

From individual work styles to feeling a sense of belonging where you can be your authentic self at work, we ask participants to take an inside-out view on how they show up as a leader, how they influence others and how they can impact the organization in an effort to build a more equitable...

ILR School

Grievance and Arbitration Handling (LR202)

This interactive course teaches how to analyze grievances and conduct grievance meetings with an eye towards fact-finding and resolution. Learn the basics of how arbitration works with the goal of being a more effective representative during the hearing. The Grievance and Arbitration process is...

American Management Association

Making the Transition to Management

Be the great boss from the start! Your former peers are now your direct reports. Do you know how to adopt the mindset of a manager, let go of your previous role and get work done through others? Can you communicate your priorities to your team? Or set mutual goals so you can increase...

American Management Association

7 Interpersonal Skills of Great Managers

Gain the pivotal people skills to achieve the highest quality of excellence. Broaden your managerial effectiveness to ensure your success in today’s hyper-speed, technology-driven and diverse workplace. Impact, engagement and results depend on a situationally balanced combination of technical,...

American Management Association

Building Better Work Relationships: New Techniques for Results-Oriented Communication

Learn why successful work relationships help build successful careers! In a complex environment, work is accomplished through the collaborative efforts of many. Differences are a positive force if you know how to harness them. Your ability to develop good interpersonal skills and create rapport...

American Management Association

How to Communicate With Diplomacy, Tact and Credibility

Be a consistently professional communicator—even in difficult circumstances. How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being...

American Management Association

Communicating With Confidence

There’s no shortage of ways to communicate quickly in the Digital Age. But what happens face-to-face when you need to find the right words and communicate them in the right way? Let’s face it: There’s no substitute for in-person, one-on-one communication, and having the skills to master such...