Adele Cihlar

BT Group transformation team that is a best in class, in-house consultancy that reports directly into the Group CFO. The team work closely with the business unit CEOs and managing directors to deliver large-scale transformation programs – with significant bottom-line and customer experience impact. As a team, we deliver £500M+ of savings on an annual basis and have delivered c£2bn of benefit in the last 4 years.

The BT Group Transformation Academy are a group of highly qualified consultants who teach, coach and mentor to actively apply methodology and tools in all aspects of transformation.

I am extremely excited to be part of this team leading the development of our transformation capability pan BT to enable everyone to have the skills and tools to make change happen everyday at all levels.

Our BT strategy and core values set the expectation that we all make change happen. This is all about delivering a superior customer service, continually looking for ways to transform our costs and developing new exciting products and services for our customers. And it all involves programmes and projects tenaciously realising the benefits.