Alejandro Lago

Areas of Interest

• Logistics, Supply Chain Management
  
• Service Operations Management
  
• Operations strategy

Alejandro Lago is Professor and head of the Production, Technology and Operations Management Department, and Co-Director of [at IESE Business School. He holds a Ph.D. in Engineering from the University of California at Berkeley, where he was distinguished as a Gordon F. Newell Fellow. He also holds a degree in civil engineering from the Universitat Politécnica de Catalunya and has completed a Program for Management Development at IESE Business School.

Dr. Lago''s interests focus on the management of complex operations systems, both for manufacturing and services environment. Early in his career, his research focused on the optimization of large transport and distribution systems, and the design and operations of logistics partnerships. Currently his research interest has gradually shifted to the design of service systems, with a focus on studying the involvement of both suppliers and customers in the operations through the use of new technologies. 

Since 2007, Dr. Lago has been a visiting professor at Strathmore Business School (Nairobi, Kenya) and has been involved in several consulting projects in East Africa. He is the Co-Director of the IESE Africa Initiative and the Academic Director of the IESE MBA Module in Kenya on ?Doing Business in Africa?.

Dr. Lago sits on the advisory board of Strathmore Business School as well as Lagos Business School.

Before joining IESE, he worked as a researcher for the French Commissariat for Atomic Energy (CEA) and Institute for Transportation Studies (ITS). He has also extensive experience as a senior consultant in the area of operations and service management, having worked for large industrial and retail firms, airlines and airport authorities, and lately for banks and insurance companies, among others.

Publications

*Journal Articles *

AMORIM, M., LAGO, A., MOSCOSO, P., PRIETO, E. (2016). Assisted vs. Self-Checkout in Retail: An Empirical Analysis of the Impact of Operational Process Dimensions on Customer Satisfaction, Recommendation and Reuse. Journal of Service Science Research, 8 (1), 1 - 39. doi:10.1007/s12927-016-0001-z. MOSCOSO, P., LAGO, A. (2016). Investing in Supply Chain Flexibility: A Design Framework. Journal of Advanced Management Science, 4 (3), 271 - 275.

AMORIM, M., MOSCOSO, P., LAGO, A. (2015). Customer Participation in Services: A Framework for Process Design. International Journal of Qualitative Research in Services, 2 (1), 47 - 61.

MORALES-FUSCO, P., SAURÍ, S., LAGO, A. (2012). Potential Freight Distribution Improvements Using Motorways of the Sea. Journal of Transport Geography, 24, 1 - 11.

SÁNCHEZ, A., LAGO, A., FERRÀS, X., RIBERA, J. (2011). Innovation Management Practices, Strategic Adaptation, and Business Results. Evidence from the Electronics Industry. Journal of Technology Management & Innovation, 6 (21), 14 - 39.

MARTÍNEZ DE ALBÉNIZ, V., LAGO, A. (2010). Myopic Inventory Policies Using Individual Customer Arrival Information. Manufacturing & Service Operations Management, 12 (4), 663 - 672.

LAGO, A., DAGANZO, C. F. (2007). Spillovers, Merging Traffic and the Morning Commute. Transportation Research Part B - Methodological, 41 (6), 670 - 683.

Working Papers

JANÉ, J., LAGO, A., ARIÑO, A. (2005). Measuring the performance of international logistics outsourcing partnerships: A dyadic perspective analysis (DI-608-E).

Books

• MOSCOSO, P., LAGO, A. (2017). Operations Management For Executives: Realize The Full Potential Of Your Company. Boston: McGraw Hill.
• MOSCOSO, P., LAGO, A. (2015). Gestión de operaciones para directivos. Destapa el pleno potencial de tu empresa. Boston: McGraw Hill.