Alex Susskind

Alex M. Susskind is an associate professor at the School of Hotel Administration and a member of the graduate field of communication at Cornell University. He earned his PhD in communication (with cognates in organizational communication and organizational behavior) from Michigan State University, where he also earned his MBA with a concentration in personnel and human relations. Susskind''s research is based primarily in organizational communication and organizational behavior. He is currently researching: (a) the influence of customer–service provider interaction as it relates to organizational effectiveness and efficiency from the perspective of guests, employees and managers; and (b) the influence of communication network relationships upon individuals'' work-related attitudes and perceptions surrounding organizational events and processes such as teamwork and downsizing.

Selected Publications

• Susskind, Alex; Odom-Reed, Peggy. "Team Member''s Centrality, Cohesion, Conflict, and Performance in Multi-University Geographically Distributed Project Teams" Communication Research. (forthcoming).
• Susskind, Alex. "Downsizing Survivors'' Communication Networks and Reactions: An Examination of Information Adequacy and Turnover Intentions" Communication Research. 34.2 (2007): 156-184
• Susskind, Alex; Kacmar, K.; Borchgrevink, Carl. "Guest-Server-Exchange Model and Performance: The Connection Between Service Climate and Unit-Level Sales in Multiunit Restaurants" Journal of Hospitality & Tourism Research. 42.1 (2018): 122-141

Academic Degrees

• PhD Michigan State University, 1996
• MBA Michigan State University, The Eli Broad Graduate School of Management, 1993
• BS Purdue University, 1991
• AOS Culinary Institute of America, 1988