Andrew Czaplewski

Andrew J. Czaplewski, is a professor of marketing and international business at the University of Colorado, Colorado Spring. He holds a PhD in business administration from Arizona State University. Dr. Czaplewski received two grants from the Center for Services Leadership at Arizona State to work as a doctoral research fellow for IBM and Lucent Technologies. Prior to his doctoral work, Dr. Czaplewski earned an MBA from Thunderbird, School of Global Management, a BS in business administration from Northern Arizona University, and spent five years working for two multinational firms in the area of export sales and international new business development. Dr. Czaplewski’s research has centered largely on services marketing topics and has been published in journals such as, the Journal of the Academy of Marketing Science, Journal of Business and Research, Marketing Theory. He currently teaches a variety of graduate and undergraduate marketing and international business courses including service management, brand management, marketing strategy and managing in global markets.

Education

• Ph.D., Business Administration: Marketing, Arizona State University Main Campus (ASU), Tempe, AZ
• M.B.A., International Management: International Marketing, Thunderbird School of Global Management, Glendale, AZ
• B.S., Business Administration. Major Area: Management, Northern Arizona University, Flagstaff, AZ

Professional Experience

• International Sales and Export Management, Johns Maniville International
• International Marketing, GAMBRO AB Laboratories

Honors and Awards

• UCCS Faculty Assembly Outstanding Service Award
• Campus-wide Outstanding Teacher Award
• Campus-wide Teaching with Technology Award
• College of Business Outstanding Faculty Award
• College of Business Outstanding Teaching Award (5 times)
• College of Business Online MBA Outstanding Teaching Award (3 times)
• Emerald Literati "Impact of Research Award”
• Daniels Fund Ethics Initiative Fellow

Research Interests

• Customer experience innovation
• Word-of-mouth communication
• Social responsibility
• Implementation of market orientation programs/change management
• Pedagogical issues and instructional technologies