Angela Garcia

Angela Cora Garcia is a professor in the Natural and Applied Sciences Department at Bentley University. Her research includes conversation analytic studies of interactions in mediation sessions, emergency phone calls, political speeches, and air traffic communications. She has published An Introduction to Interaction: Understanding Talk in Formal and Informal Settings (Bloomsbury Academic Press, 2013) and How Mediation Works: Resolving Conflict through Talk (Cambridge University Press, 2019).

Education

• Ph.D. University Calif Santa Cruz
• Masters of Arts University of California, Santa Cruz
• B.A. Hampshire College

Teaching Interests

• Conversation Analysis
• Animals in Society
• Language and Ethnicity; Cross-Cultural Communication
• Ethnomethodology
• Psychology of Sports
• Learning Differences & Disabilities

Research Interests

• Conversation Analysis
• Mediation
• Computer-Mediated Communication
• Emergency & Service Calls
• Air Traffic Communication
• Political Interviews & Hearings
• Sociology of Leisure
• Ethnomethodology

Awards and Honors

• 2021, Distinguished Book Award, Ethnomethodology & Conversation Analysis Section of the American Sociological Association for "How Mediation Works: Resolving Conflict through Talk" (Cambridge University Press, 2019)

Publications

Journal Articles

• Garcia, A. C. (2023). "Embodied action in remote online interaction: A preliminary investigation of hand raising gestures in a Zoom meeting". Language & Dialogue.
• Garcia, A. C. (2023). Doing “Care Work” in Emergency Service Calls (published online Nov 28, 2022). Western Journal of Communication, (87) 4 626-646.
• Garcia, A. C. (2023). The Problematics of Gender for Aviation Communication During an Inflight Emergency: A Case Study. Qualitative Sociology Review, (19) 2 6-29.
• Garcia, A. C. (2022). Interactional challenges for non-native speakers of English in emergency telephone calls. Journal of Pragmatics, (193) May 2022 222-234.
• Garcia, A. C. (2022). A preliminary investigation of the use of racial/ethnic categories in emergency telephone calls in the United States. Journal of Applied Communication Research, (50) 4 345-362.
• Garcia, A. C. (2021). The Types and Functions of Humor in the Work of a United States Senator: A Case Study of Senator Edward Kennedy. Language & Dialogue, (11) 2 246-270.
• Garcia, A. C. (2021). Locations for advice‐giving and the production of neutrality in divorce mediation sessions. Conflict Resolution Quarterly, (38) 3 189-208.
• Tuccio, W., Garcia, A. C. (2020). 'I’d a set that back at the chocks’: The personal hypothetical 'I would' in aviation flight instruction. Journal of Pragmatics, (157C) 2020 53-67.
• Garcia, A. C. (2019). Understanding the Interaction in Mediation Caucuses: Negotiation Positions, Disputant Assessments, Bias and Neutrality. Journal of Mediation and Applied Conflict Analysis , (6) 2 1-17.
• Garcia, A. C. (2019). Bordering Work in Contemporary Political Discourse: The Case of the U.S./Mexico Border Wall Proposal. Discourse & Society, (30) 6 573–599.
• Garcia, A. C. (2018). Presidential Campaign Talk: Question-Answering in ‘Neutral Informational Interviews’. Discourse & Society, (29) 3 256-278.
• Garcia, A. C. (2017). What Went Right: Interactional Strategies for Managing Crisis Negotiations During an Emergency Service Call. The Sociological Quarterly, (58) 3 495-518.
• Garcia, A. C. (2016). Air Traffic Control Interactions in Routine and Emergency Contexts: A Case Study of Flight 1549 ‘Miracle on the Hudson’. Journal of Pragmatics, (106) 2016 57-71.
• Garcia, A. C. (2016). An explorer in a cardboard land: emotion, memory, and the embodied experience of doing jig saw puzzles. International Journal of Play, (5) 2 166-180.
• Garcia, A. C. (2016). The Place of the Dog in the Family: A Comparative Case Study of Dog Adoption. Society & Animals, (24) 3 289-309.
• Students of So285 Fall 2014 Section 1, ., Garcia, A. C. (2015). Understanding High School Students’ Sports Participation. Sport Science Review, (XXIV) 3-4 121-144.
• Garcia, A. C. (2015). 'Something Really Weird has Happened': Losing the Big Picture in Emergency Phone Calls. Journal of Pragmatics, (84) 2015 102-120.
• Garcia, A. C. (2014). The 'Outsider/Insider' Assignment: A Pedagogical Innovation for Teaching Cross Cultural Understanding. International Journal of Teaching & Learning in Higher Education, (26) 3 453-462.
• Garcia, A. C. (2014). The Pedagogy of the Real: Teaching 'Animals in Society' to Undergraduates through doing Research and Disseminating the Results. Radical Pedagogy, (11) 2 31-59.
• Garcia, A. C. (2013). Mediation Talk in Cross Cultural Perspective: The Contribution of Conversation Analysis. China Media Research, (9) 4 85-101.
• Garcia, A. C. (2013). Explorers, Detectives, Matchmakers, and Lion Tamers: Understanding Jigsaw Puzzlers' Techniques and Motivations. American Journal of Play, (5) 3 308-332.
• Garcia, A. C. (2013). Helping Undergraduates Learn from Each Other: A Pedagogical Process for In-Class Collaborative Research Projects . Journal of Education and Practice, (4) 2 31-40.
• Garcia, A. C. (2012). Medical Problems Where Talk is the Problem: Current Trends in Conversation Analytic Research on Aphasia, Autism Spectrum Disorder, Intellectual Disability, and Alzheimer's. Sociology Compass, (6) 4 351-364.
• Garcia, A. C. (2012). Advice-giving and Disputant Empowerment in Divorce Mediation Sessions . Language and Dialogue, (2) 3 398-426.
• Garcia, A. C. (2010). The Role of Interactional Competence in Mediation. Conflict Resolution Quarterly, (28) 2 205-228.
• Garcia, A. C., David, G. C., Chand, D. R. (2010). Understanding the Work of Medical Transcriptionists in the Production of Medical Records. Health Informatics Journal, (16) 2 87-100.
• Garcia, A. C., Standlee, A. I., Bechkoff, J., Cui, Y. (2009). Ethnographic Approaches to the Internet and Computer-Mediated Communication. Journal of Contemporary Ethnography, (38) 1 52-84.
• David, G. C., Garcia, A. C., Rawls, A. W., Chand, D. R. (2009). Listening To What is Said - Transcribing What is Heard:The Impact of Speech Recognition Technology (SRT) on The Practice of Medical Transcription (MT). Sociology of Health and Illness, (31) 6 924-938.
• Rawls, A. W., Mann, D., Garcia, A. C., David, G. C., Burton, M. (2009). Simple Enumerations: Ethnomethodology and MITRE Information Assurance Data Standards. Etnografia & Ricerca Qualitativa (Ethnography and Qualitative Research), (2) 1 77-106.
• Garcia, A. C. (2006). Combining Professional Development with Academic Learning in Graduate Seminars. Radical Pedagogy, (8) 2
• Garcia, A. C., Dawes, M. E., Kohne, M. L., Miller, F. M., Groschwitz, S. F. (2006). Workplace Studies and Technological Change. Annual Review of Information Science & Technology, (40) 393-437.
• Garcia, A. C., Vise, K., Whitaker, S. P. (2002). Disputing Neutrality: A Case Study of a Bias Complaint During Mediation. Conflict Resolution Quarterly, (20) 2 205-230.
• Garcia, A. C. (2001). Group Multi-Media Presentations in 'The Sociology of Language and Ethnicity'. Radical Pedagogy, (3) 3
• Garcia, A. C. (2000). Negotiating Negotiation: The Collaborative Production of Resolution in Small Claims Mediation Hearings. Discourse & Society, (11) 3 315-344.
• Garcia, A. C., Jacobs, J. B. (1999). Eyes of the Beholder: Understanding the Turn-Taking System in Quasi-Synchronous Computer-Mediated Communication. Research on Language and Social Interaction, (32) 4 337-369.
• Garcia, A. C., Parmer, P. A. (1999). Misplaced Mistrust: The Collaborative Construction of Doubt in 911 Emergency Calls. Symbolic Interaction, (22) 4 297-324.
• Garcia, A. C., Jacobs, J. B. (1998). The Interactional Organization of Computer Mediated Communication in the College Classroom. Qualitative Sociology, (21) 3 299-317.
• Garcia, A. C. (1998). The Relevance of Interactional and Institutional Contexts for the Study of Gender Differences: A Demonstrative Case Study. Symbolic Interaction, (21) 1 35-58.
• Garcia, A. C. (1997). Interactional Constraints on Proposal Generation in Mediation Hearings: A Preliminary Investigation. Discourse & Society, (8) 2 219-247.
• Garcia, A. C. (1996). Moral Reasoning in Interactional Context: Strategic Uses of Care and Justice Arguments in Mediation Hearings. Sociological Inquiry, (66) 2 197-214.
• Garcia, A. C. (1996). The Sociology of Language and Ethnicity. Transformations, (7) 2 42-60.
• Garcia, A. C. (1995). The Problematics of Representation in Community Mediation Hearings: Implications for Mediation Practice. Journal of Sociology and Social Welfare, (12) 4 23-46.
• Garcia, A. C. (1991). Dispute Resolution Without Disputing: How the Interactional Organization of Mediation Hearings Minimizes Argument. American Sociological Review, (56) December 818-835.
• West, C., Garcia, A. C. (1988). Conversational Shift Work: A Study of Topical Transitions between Women and Men. Social Problems, (35) 5 551-575.

Books

• Garcia, A. C. (2023). An introduction to interaction: Understanding talk in the workplace and everyday life, second edition. 456 pages. London: Bloomsbury Academic Press
• Garcia, A. C. (2019). How Mediation Works: Resolving Conflict through Talk. 300. Cambridge University Press
• Garcia, A. C. (2013). An Introduction to Interaction: Understanding Talk in Formal and Informal Settings. 358. Bloomsbury Academic

Book Chapters

• Garcia, A. C. (2022). Research from conversation analysis on intercultural mediation In Dominic Busch, (Eds.) The Routledge Handbook of Intercultural Mediation. 331-339. Routledge
• Garcia, A. C. (2017). President William J. Clinton as a Practical Ethnomethodologist: A Single Case Analysis of Successful Question-Answering Techniques in the 1998 Grand Jury Testimony In Robert X. Browning, (Eds.) Advances in Research Using the C-SPAN Archives. 131-163. West Lafayette, Indiana: Purdue University Press
• Garcia, A. C. (2013). Conversation Analysis In Nina P. Azari and Anne Runehov, (Eds.) Encyclopedia of Sciences and Religions. 499-502. Springer
• Jacobs, J. B., Garcia, A. C. (2013). Repair in Chat Room Interaction In Herring, Susan, Stein, Dieter, Virtanen, Tuija, (Eds.) Pragmatics of Computer Mediated Communication. 565-587. Berlin: De Gruyter Mouton
• Garcia, A. C., Fisher, L. M. (2011). 'Being there' for the children: The Collaborative Construction of Gender Inequality in Divorce Mediation In Susan Speer, Elizabeth Stokoe, (Eds.) Conversation and Gender. Cambridge, England: Cambridge University Press
• Garcia, A. C. (2008). Formalizing the informal: The working seminar as a path to the integration of learning, research, and professional socialization In Ira Silver, David Shulman, (Eds.) Academic Street Smarts: Informal Professionalization of Graduate Students in Sociology. 151-190. Washington, D.C.: American Sociological Association