Claudia Whitehead

Work experience

Darla Moore School of Business

MBA Student Program Manager

• Serve as main contact for all One-year, International, and JD MBA students at DMSB
• Maintain all student records and serve as their main point of contact from orientation through graduation and after
• Create and maintain FT-MBA Program Procedures
• Plan and execute all onboarding procedures including the annual weeklong orientation
• Plan and execute program events including graduation soiree, hooding, all student meetings, etc.
• Serve as liaison in between program, faculty, and students
• Plan and create course schedule for all MBA students
• Serve as academic advisor to all MBA students to include class schedule planning and academic progression up through graduation involving all MBA students
• Maintain and update materials and resources for the program and all students
• Maintain constant communication will all students and program faculty including weekly newsletter and constant communication via Teams, email, phone, and in-person
• Serve as liaison in between International Student Services and any International students in the programs, student veterans and Veteran Services, and dual enrollment students and the Law School, student athletes and Athletics’ Academic Advisors
• Maintain constant communication with the Financial Aid Office, Registrar's Office, and the Bursar's Office
• Work closely with the Graduate School with all academic matters up until graduation as far as the processing of paperwork, maintain Graduate School policies and regulations
• Work closely with DMSB Human Resources to hire language faculty prior to each spring semester and schedule all language courses
• Serve as point of contact for institutions abroad throughout the year to plan and execute our annual 8-week immersion for all International Students
• Work closely with the Study Abroad Office to make sure all students have completed the appropriate paperwork to travel
• Serve as student point of contact while they are studying abroad for 2 months

University of South Carolina

Loan Coordinator- Financial Aid

• Serve as PLUS Loan Coordinator, determine borrower eligibility, and certify loan applications
• Annually update Policies and Procedures as well as forms for PLUS
• Serve as main point of contact to Loan Program Assistant and staff for PLUS program
• Provide guidance to staff in relation to all loan programs
• Daily review and processing of reports on Datawarehouse and ePrint pertaining to all loan programs
• Processing aid for the London Law Maymester Program
• Assist Private Loan Coordinator with review and processing of Private Loans
• Help with clean-up of aid throughout each semester
• Review NSLDS for student population to determine aid eligibility and maintain compliance with direct loan limits
• Assist with completion of Reaffirmation letters
• Serve as a point of contact to Bursar’s Office for the return of funds and any questions they may have about financial aid and specifically loans
• Provide in-depth financial aid counseling and advisement for students and parents regarding the entire financial aid process
• Process financial aid according to state and federal regulations
• Participate in office outreach activities such as Admitted Student Day, Resource Fair, Open House, etc.
• Provide presentations to incoming students and parents in regards to the financial aid application process
• Participate and contribute to the administration of special circumstances/professional judgements in regards to student financial aid eligibility

Financial Aid Counselor

• Provide in-depth financial aid counseling and advisement for students and parents regarding the entire financial aid process
• Constantly maintain current working knowledge of federal, state and other policies and resources
• Review student files for accuracy and eligibility and advise students regarding Student Academic Progress and the Verification process
• Process financial aid according to state and federal regulation
• Participate in office outreach activities such as Admitted Student Day, Resource Fair, Open House, etc.
• Provide presentations to incoming students and parents in regards to the financial aid application process
• Participate and contribute to the administration of special circumstances/professional judgements in regards to student financial aid eligibility

Troy University

Admissions Specialist

• Applicant's first point of contact for application and program requirements
• Process applicants and student files for admission
• Ensure privacy of students according to FERPA
• Evaluate transcripts and student files
• Issue admissions decisions for applicants
• Coordination between various TROY campus locations
• Administrative duties such as: answering and making phone calls, sending e-mails, making copies, sending and receiving faxes

Regions Financial Corporation

Bank Teller

• Process deposits for guests
• Cash checks for guests
• Process payments for guests
• Account referrals
• Other administrative duties such as: answering phone calls, making copies, sending faxes
• Following proper cash handling and security procedures

Starbucks

Shift Manager

• Supervise 10 different employees
• Open/Close store/Place Orders
• Process deposits
• Responsible for depositing other employees’ cash tills
• Ensure proper cash handling policies are utilized daily
• Train new hires
• Handle guests’ concerns as Manager on Duty

Education

• University of South Carolina-Columbia Master of Education (MEd) Higher Education and Student Affairs Administration
• Troy University Master of Science (M.S.) Student Affairs Counseling
• University of Central Florida Bachelor of Science (B.S.) Criminal Justice