Hyun Seok Lee

Hyun Seok (“Huck”) Lee [이현석] is an Assistant Professor of Logistics, Service and Operations Management (LSOM) in Korea University Business School (KUBS). His research interests include (1) service operations with an emphasis on retail operations, (2) people-centric operations with an emphasis on incentives and labor scheduling, and (3) matching capacity and demand with an emphasis on drug shortages. His research is published in premier journals including Management Science, Manufacturing & Service Operations Management, Journal of Operations Management, and Production and Operations Management. His research has been recognized by various prizes including 2022 UTD Distinguished Research Award, 2021 SK Distinguished Research Award (two awards), 2020 Prominent Scholar Award, 2018 DSI Conference Best Interdisciplinary Paper Award, 2016 Rising OM Scholar Award, and M. Wayne DeLozier Award. His excellence in teaching has also recognized by 2021 Excellence in Teaching Award and 2019 Betty and Forrest Simmons Excellence in Graduate Teaching Award. He received his Ph.D. from the Kenan-Flagler Business School, University of North Carolina at Chapel Hill, MS and BBA from Korea University Business School.

Research Interest

• Empirical research in service operations with an emphasis on retail operations.
• Empirical research in matching capacity and demand with an emphasis on drug shortages.

Education

• Doctor of Philosophy (Ph.D.) UNC Kenan-Flagler Business School (2012 — 2017)
• MS Korea University (2010 — 2012)
• BBA Korea University (2004 — 2010)

Publications (forthcoming, accepted)

• Lee, H., Kesavan, S., and Deshpande, V. (2021). Managing the Impact of Fitting-Room Trac on Retail Sales: Using Labor to Reduce Phantom Stockouts. Manufacturing & Service Operations Management (UTD & FT1), 23(6): 1580-1596

• Lee, J., Lee, H., Shin, H., and Krishnan, V. (2021) Alleviating Drug Shortages: The Role of Mandated Reporting-Induced Operational Transparency. Management Science (UTD & FT), 67(4): 2326-2339.

• Lu, G., Lee, H., and Son, J. (2022) Product Variety in Grocery Stores: Its Dierential Eects on Stock-Keeping Unit level Sales. Journal of Operations Management (UTD & FT), 68(1): 33-54.

• Lee, H., Kesavan, S., and Kuhnen, C. (2022) When Do Group Incentives for Retail Store Managers Work? Production and Operations Management (UTD & FT), Accepted