James Thong

Academic qualification

• PhD 1997 National University of Singapore, Information Systems
• M.Sc. 1992 National University of Singapore, Information Systems
• B.Sc. (Hons.) 1989 National University of Singapore, Computer Science
• B.Sc. 1988 National University of Singapore, Computer Science

ACADEMIC AND PROFESSIONAL EXPERIENCE

• Michael Jebsen Professor of Business, HKUST, 2017 - present
• Head of ISOM, HKUST, 2011 - 2017
• Deputy Head of ISOM, HKUST, 2005 - 2011
• Co-Director, Dual Degree Program in Technology and Management (BEng & BBA), 2010 - 2016
• Chair Professor of ISOM, HKUST, 2012 -present
• Professor of ISOM, HKUST, 2008 - 2012
• Associate Professor of ISMT, HKUST, 2002 - 2008
• Assistant Professor of ISMT, HKUST, 1997 - 2002
• Analyst, Technological Planning Dept. DBS Bank, Singapore, 1989-1990

SELECTED PUBLICATIONS

Articles

• Venkatesh, V., Sykes, T., Chan, F.K.Y.,  Thong, J.Y.L. , and Hu, P.J.H., "Children''s Internet Addiction, Family-to-Work Conflict, and Job Outcomes: A Study of Parent-Child Dyads," MIS Quarterly, forthcoming
• Cheung, M.Y.M., Hong, W., and  Thong, J.Y.L. , "Effects of animation on attentional resources of online consumers," Journal of the Association for Information Systems (JAIS), 18, 8, 2017, 605-632
• Xu, X.,  Thong, J.Y.L. , and Tam, K.Y.,  “Winning back technology disadopters: Testing a technology re-adoption model in the context of mobile Internet services,” Journal of Management Information Systems (JMIS), 34, 1, 2017, 102-140
• Venkatesh, V.,  Thong, J.Y.L. , and Xu, X., "Unified theory of acceptance and use of technology: A synthesis and the road ahead," Journal of the Association for Information Systems, 17, 5, 2016, 328–376
• Venkatesh, V.,  Thong, J.Y.L. , Chan, F.K.Y., and Hu, P.J.H., "Managing citizens’ uncertainty in e-government services: The mediating and moderating roles of transparency and trust," Information Systems Research, 27, 1, 2016, 87-111
• Xu, X.,  Thong, J.Y.L. , and Venkatesh, V., "Effects of ICT service innovation and complementary strategies on brand equity and customer loyalty in a consumer technology market," Information Systems Research, 25, 4, 2014, 710-729
• Hong, W., Chan, F.K.Y.,  Thong, J.Y.L. , Chasalow, L., and Dhillon, G., "A framework and guidelines for context-specific theorizing in information systems research,"Information Systems Research, 25, 1, 2014, 111-136
• Hong, W. and  Thong, J.Y.L. , "Internet privacy concerns: An integrated conceptualization and four empirical studies," MIS Quarterly, 37, 1, 2013, 275-298
• Venkatesh, V.,  Thong, J.Y.L. , and Xu, X., "Consumer acceptance and use of information technology: Extending the unified theory of acceptance and use of technology," MIS Quarterly, 36, 1, 2012, 157-178
• Hong, W.,  Thong, J.Y.L. , Chasalow, L., and Dhillon, G., "User acceptance of agile information systems: A model and empirical test," Journal of Management Information Systems, 28, 1, 2011, 235-272
• Venkatesh, V.,  Thong, J.Y.L. , Chan, F.K.Y., Hu, P.J.H., and Brown, S.A., "Extending the two-stage information systems continuance model: Incorporating UTAUT predictors and the role of context,” Information Systems Journal, 21, 6, 2011, 527-555
• Thong, J.Y.L. , Venkatesh, V., Xu, X., Hong, S.J., and Tam, K.Y., "Consumer acceptance of personal information and communication technology services," IEEE Transactions on Engineering Management, 58, 4, 2011, 613-625
• Chan, F.K.Y.,  Thong, J.Y.L. , Venkatesh, V., Brown, S.A., Hu, P.J.H., and Tam, K.Y., "Modeling citizen satisfaction with mandatory adoption of an e-government technology,” Journal of the Association for Information Systems, 11, 10, 2010, 519–549
• Hu, P.J.H., Brown, S.A.,  Thong, J.Y.L. , Chan, F.K.Y., and Tam, K.Y., "Determinants of service quality and continuance intention of online services: The case of eTax," Journal of the American Society for Information Science and Technology, 60, 2, 2009, 292-306
• Hong, W.,  Thong, J.Y.L. , and Tam, K.Y., "How do Web users respond to non-banner-ads animation? The effects of task type and user experience," Journal of the American Society for Information Science and Technology, 58, 10, 2007, 1467-1482
• Hong, S.J.,  Thong, J.Y.L. , and Tam, K.Y., "Understanding continued information technology usage behavior: A comparison of three models in the context of mobile Internet," Decision Support Systems, 42, 3, 2007, 1819-1834
• Thong, J.Y.L. , Hong, S.J., and Tam, K.Y., "The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance," International Journal of Human-Computer Studies, 64, 9, 2006, 799-810
• Hong, W.,  Thong, J.Y.L. , and Tam, K.Y., "The effects of information format and shopping task on consumers'' online shopping behavior: A cognitive fit perspective," Journal of Management Information Systems, 21, 3, 2004, 151-188
• Hong, W.,  Thong, J.Y.L. , and Tam, K.Y., "Does animation attract online users'' attention? The effects of flash on information search performance and perceptions," Information Systems Research, 15, 1, 2004, 60-86
• Hong, W.,  Thong, J.Y.L. , and Tam, K.Y., "Design of product listing pages on e-commerce websites: An examination of presentation mode and information format,"International Journal of Human-Computer Studies, 61, 4, 2004, 481-503
• Peace, A.G., Galletta, D.F., and  Thong, J.Y.L. , "Software piracy in the workplace: A model and empirical test," Journal of Management Information Systems, 20, 1, 2003, 153-177
• Thong, J.Y.L. , Hong, W., and Tam, K.Y., "Understanding user acceptance of digital libraries: What are the roles of interface characteristics, organizational context, and individual differences?" International Journal of Human-Computer Studies, 57, 3, 2002, 215-242
• Hong, W.,  Thong, J.Y.L. , Wong, W.M., and Tam, K.Y., "Determinants of user acceptance of digital libraries: An empirical examination of individual differences and system characteristics," Journal of Management Information Systems, 18, 3, 2001,  97-124
• Thong, J.Y.L. , Yap, C.S., and Seah, K.L., "Business process reengineering in the public sector: The case of the Housing Development Board in Singapore," Journal of Management Information Systems, 17, 1, 2000, 245-270
• Thong, J.Y.L. , "An integrated model of information systems adoption in small businesses," Journal of Management Information Systems, 15, 4, 1999, 187-214
• Thong, J.Y.L. , and Yap, C.S., "Testing an ethical decision-making theory: The case of softlifting," Journal of Management Information Systems, 15, 1, 1998, 213-237
• Thong, J.Y.L. , Yap, C.S., and Raman, K.S., "Top management support, external expertise and information systems implementation in small businesses," Information Systems Research, 7, 2, 1996, 248-267
• Thong, J.Y.L. , Yap, C.S.; and Raman, K.S., "Engagement of external expertise in information systems implementation," Journal of Management Information Systems, 11, 2, 1994, 209-231
• Yap, C.S.,  Thong, J.Y.L. , and Raman, K.S., "Effect of government incentives on computerization in small business," European Journal of Information Systems, 3, 3,  1994, 191-206

SERVICE ACTIVITIES WITHIN PROFESSION

• Senior Editor, MIS Quarterly (2017-present)
• Associate Editor, Information Systems Research (2010-2013)
• Associate Editor, MIS Quarterly Special Issue on IS Offshoring (2006-2007)
• Associate Editor, MIS Quarterly (2003-2005)
• Guest Editor for Decision Support Systems (2001, 2009), International Journal of Electronic Commerce (2009), Journal of Organizational Computing and Electronic Commerce (2001), Journal of Global Information Management (2001, 2009)
• Member, Business Studies Panel of the Hong Kong Research Grants Council (2015-present)
• Doctoral Consortium Faculty, PACIS2016, Chiayi, Taiwan
• Mid-Career Faculty Mentor, ICIS2015, Fort Worth, USA
• Track Co-Chair, ICIS2014, Auckland, New Zealand
• Doctoral Consortium Faculty Mentor, ICIS2013, Milan, Italy
• Program Co-Chair, PACIS2013, Jeju Island, South Korea
• Doctoral Consortium Co-Chair, PACIS2012, Ho Chi Minh, Vietnam
• Junior Faculty Consortium Co-Chair, ICIS2011, Shanghai, China
• Doctoral Consortium Faculty, PACIS2011, Brisbane, Australia
• Doctoral Consortium Faculty, PACIS2010, Taipei, Taiwan
• Council Member, Association for Information Systems (2006-2008)
• Program Co-Chair, PACIS2007, Auckland, New Zealand
• Junior Faculty Consortium Counselor, ICIS2007, Montreal, Canada
• Track Co-Chair/Senior Editor, ICIS2006, Milwaukee, USA
• Doctoral Consortium Co-Chair, PACIS2005, Bangkok, Thailand
• Program Co-Chair, HKMR2005, Hong Kong
• Doctoral Consortium Faculty, PACIS2003, Adelaide, Australia
• Organizing Chair, PACIS2000, Hong Kong

SERVICE ACTIVITIES WITHIN COLLEGE

• University Senate, 2011-2017
• Senate Research Committee, 2015-2017
• University Administrative Committee on Research Infrastructure (CORI), 2015-2016
• Business School Administrative Committee (SAC), 2005-2017
• Co-Director, Dual Degree Program in Technology and Management (BEng & BBA), 2010-2016
• Business School Appointments and Substantiation Committee (SASC), 2007-2011
• University Scholarship Committee, 2003-2006

PROFESSIONAL ASSOCIATION MEMBERSHIPS

• ACM
• AIS
• DSI
• INFORMS

RESEARCH INTERESTS

• Technology adoption and implementation
• Electronic government (e-government)
• Human-computer interaction
• Computer ethics (information privacy and software piracy)
• IT in small business

HONORS

• Hong, Thong, and Tam (DSS 2006) is #3 in the Top-10 classic papers for "Human Computer Interaction" (10 most cited papers published 10 years ago), Google Scholar Classic Papers 2017
• Winner of JOM Ambassador Award for interdisciplinary research (2012-2016), presented at AoM in Aug 2017
• Recipient of Association for Information Systems (AIS) Fellow Award, inducted at ICIS in December 2016
• Finalist for JOM Jack Meredith Best Paper Award 2012, presented by AoM in Aug 2013
• ISR Best Associate Editor Award 2011, presented by INFORMS Information Systems Society in Nov 2012
• Ranked 33rd in Top 100 IS Researchers who published in ISR, MISQ, JMIS (1990-2014)
• Ranked 41st in Top 100 IS Researchers who published in ISR, MISQ, JMIS (1990-2009)
• Top 30 IS Researchers who published in ISR, MISQ, JMIS (2001-2005)
• Ranked 34th in IS Faculty Research Productivity in ISR, MISQ, JMIS (2003-2007)
• The Franklin Prize for Teaching Excellence, HKUST Business School, 2003
• Runner-up for The Franklin Prize for Teaching Excellence, HKUST Business School, 2001