Joseph Milner

Bio

Joseph Milner is a Professor of Operations Management at Rotman. He teaches courses on operations management, operations strategy, and service operations at the MBA and Executive MBA levels. His research interests include service operations modeling, revenue management and healthcare operations. His publications appear in Operations Research, Management Science, Manufacturing & Service Operations Management, and Production and Operations Management, and serves on their editorial boards.

Academic Positions

2015-Present  Professor; University of Toronto

2007-2015  Associate Professor; University of Toronto

2002-2007  Assistant Professor; University of Toronto

1995-2002  Assistant Professor; Washington University in St. Louis

Selected Publications - Papers

• Clinical Trials and New Drug Development: Optimal Investment Policies and Applications
  Panos Kouvelis, Joseph Milner, Zhili Tian
  Manufacturing & Supply Operations Management, forthcoming.
  2017

• Inventory Management of Reusable Surgical Supplies
  Adam Diamant, Joseph Milner, Fayez Quereshy, Bo Xu
  Health Care Management Science, forthcoming
  2017

• Inventory Rationing for Multiple Class Demand under Continuous Review
  Q. Ding, P. Kouvelis, J. Milner
  Production and Operations Management, forthcoming
  Issue:25 (8)
  2016
  Pages: 1344-1362

• Liking and Following and the Newsvendor: Operations and Marketing Policies under Social Influence
  M. Hu, J. Milner, J. Wu
  Management Science
  Issue:62 (3)
  2015
  Pages: 867-879

• Patient and operational factors affecting wait times in a bariatric surgery program in Toronto: a retrospective cohort study.
  A. Diamant, J. Milner, et al.
  CMAJ
  Issue:3 (3)
  2015
  Pages: E331

• Analysis of Patient Attrition in a Publicly Funded Bariatric Surgery Program
  Adam Diamant, Joseph Milner, Michelle Cleghorn, Sanjeev Sockalingam, Allan Okrainec, Timothy D Jackson, Fayez Quereshy
  Journal of the American College of Surgeons
  Issue: 219 (5)
  2014
  Pages: 1047-1055

• Double-Sided Batch Queues with Abandonment: Modeling Crossing Networks
  Philipp Afeche, Adam Diamant, Joseph Milner
  Operations Research
  Issue: 62 (5)
  2014
  Pages: 1179-201

• Revenue Management Through End-of-Period Discounts in the Presence of Customer Learning
  Joseph Milner and Anton Ovchinnikov
  Production and Operations Management
  Issue:21 (1)
  2012
  Pages: 69-84

• Facility Location: A Robust Optimization Approach
  Opher Baron, Joseph Milner and Hussein Naseraldin
  Production and Operations Management
  Issue: 20 (5)
  2011
  Pages: 772-785

• Now Playing: DVD Purchasing for A Multi-Location Rental Firm
  Opher Baron, Iman Hajizadeh, Joseph Milner
  Manufacturing & Services Operations Management
  Issue:13 (2)
  2011
  Pages: 209-226

• Staffing to maximize profit for call centers with alternate service level agreement
  Opher Baron, Joseph Milner
  Operations Research
  Issue:57(3)
  2009

• Service Level Agreements in Call Centers: Perils and Prescriptions
  Joseph Milner, Tava Lennon Olsen
  Management Science
  Issue:54
  2008

• Spreadsheet Model Helps to Assign Medical Residents at the University of Vermont’s College of Medicine
  Anton Ovchinnikov, Joseph Milner
  Interfaces
  Issue:38(4)
  2008

• Dynamic Pricing for Multiple Class Deterministic Demand Fulfillment
  Qing Ding, Panos Kouvelis, Joseph Milner
  IIE Transactions
  Issue:39(11)
  2007

• Inventory, Speculation and Sourcing Strategies in the Presence of Online Exchanges
  Joseph Milner and Panos Kouvelis
  Manufacturing & Services Operations Management
  Issue:9 (3)
  2007

• Dynamic Pricing through Discounts for Optimizing Multiple Class Demand Fulfillment
  Qing Ding, Panos Kouvelis and Joseph Milner
  Operations Research
  Issue:54(1)
  2006

Honors and Awards

1999, 2000, 2001  Reid Teaching Award; Washington University in St. Louis

2010-2013  Excellence in Teaching; Rotman School of Management

Research and Teaching Interests

• Service Operations Management,
• Healthcare Operations Management,
• Revenue Management in Supply and Service Chains