Laurens Debo

Laurens Debo is a Professor of Operations Management at Tuck. Previously, he was on the faculty of the Tepper School of Business of Carnegie Mellon University and the Booth School of Business at the University of Chicago. Professor Debo’s research focuses on the behavior of consumers and providers in different service settings. On the consumer side, he investigates how strategic consumer behavior shapes the demand for services. On the supply side, he studies the management of “discretionary services,” whose value to the consumer increases with the actual service time. His research has appeared in Manufacturing & Service Operations Management, Management Science, Operations Research and Production and Operations Management, among other journals. A part of his research has been funded by the NSF. He is an associate editor for Management Science, Manufacturing & Services Operations Management and Operations Research, a senior editor for Production and Operations Management, and serves on the editorial board of Service Science.

CURRENT RESEARCH TOPICS

Operations management, with a special interest in the economics-operations interface, queuing games and global supply chain management.

Education

• Doctor of Philosophy (PhD) INSEAD (1998 — 2002)

Companies

• Professor Of Business Administration The Tuck School of Business at Dartmouth (2019)
• Associate Professor Tuck School of Business at Dartmouth College (2015)
• Associate Professor University of Chicago Booth School of Business (2010 — 2015)
• Assistant Professor University of Chicago Booth School of Business (2008 — 2010)
• Assistant Professor Carnegie Mellon University (2002 — 2008)

AWARDS

• NSF grant (CMMI-1301234): “Collaborative Research: The Positive Role of Queues on Customer Value Perception: Mathematical Models and Laboratory Experiments,” with S. Iravani and M. Kremer, $71,843 (total award: $425,000), 2013
• Finalist for Best Paper Award from Manufacturing and Services Management, for the paper: “Joining Longer Queues: Information Externalities in Queue Choice,” Manufacturing & Service Operations Management, 2012
• Distinguished Associate Editor Award for Management Science, 2012
• Meritorious Service Award for Management Science, 2009 and 2010
• Meritorious Service Award for Manufacturing & Service Operations Management, 2008, 2010, 2011, 2012, 2016
• Best Theoretical/Empirical Research Award at the DSI 2008 Annual Meeting for “Buy Now and Match Later: The Impact of Posterior Price Matching on Profit with Strategic Consumers” (with Guoming Lai and Katia Sycara)
• Advisor of Guoming Lai, who won the second prize of the MSOM 2008 best student paper competition with “Stock Market Pressure on Inventory Investment and Sales Reporting for Publicly Traded Firms”
• Junior Faculty Interest Group paper competition finalist (INFORMS, Seattle 2007) with S. Veeraraghavan for the paper “Joining Longer Queues: Information Externalities in Queue Choice”

SELECTED PUBLICATIONS

• With C. Li, “Optimal Design and Pricing of Discretionary Service Lines,” Forthcoming in Management Science, 2017
• With F. Tian and G. Sosic, “Stable Recycling Networks under the Extended Producer Responsibility,” Forthcoming in
• European Journal of Operational Research, 2020
• With R. A. Shumsky, “What Safe Shopping Looks Like During a Pandemic,” Harvard Business Review online, July 24, 2020
• With R. A. Shumsky, R. Lebeaux, Q. Nguyen, and A. Hoen, “Retail store customer flow and COVID-19 transmission,” Proceedings of the National Academy of Sciences, March 16, 118 (11) e2019225118, 2021
• With F. Tian and G. Sosics, "Manufacturers' Competition and Cooperation in Sustainability: Stable Recycling Alliances,” Management Science, 65(10), 4451-4949, 2018
• With U. Rajan and S.K. Veeraraghavan, "Signaling Quality via Long Lines and Uninformative Prices,” Manufacturing & Service Operations Management, (May- June), 22(3), 513-527, 2020
• With L. Yang and V. Gupta, "Search Among Queues under Quality Differentiation," Management Science, 65(8), 3605-3623 2018
• With L. Yang, "Invite Your Friend and You'll Move up in Line: Leveraging Social Ties vis Operational Incentives," Management Science, 65(5), 2231-2248, 2018
• With L. Yang and V. Gupta, “Trading Time in Queues,” Management Science, 63(7), 2015
• With R. Kapuscinski and M. Yu, “Strategic Waiting for Consumer-Generated Quality Information: Dynamic Pricing of Experience Goods,” Management Science, 62(2), 2015
• With M. Kremer, “Inferring Quality from Wait Time,” Management Science, 62(10), 2015
• With S. Gavirneni and M. Shunko, “Transfer Pricing and Sourcing Strategies for Multinational Firms,” Production and Operations Management, 23(12), 2014
• With S.K. Veeraraghavan, “Equilibrium in Queues Under Unknown Service Rates and Service Value,” Operations Research, 62(1), 2014
• With C.A. Parlour and U. Rajan, “Signaling Quality via Long Queues,” Management Science, 58(5), 2012
• With S.K. Veeraraghavan, “Herding in Queues with Waiting Costs: Rationality and Regret,” Manufacturing & Service Operations Management, 13(3), 2011
• With L. Guoming and L. Nan, “Manager Incentives for Channel Stuffing with Market-Based Compensation,” Management Science, 57(2), 2010
• With A. Scheller-Wolf, S. Smith, and X. Wang, “Design and Analysis of Diagnostic Service Centers,” Management Science, 56(11), 2010
• With S. Kekre, J. Sun, and J. Xie, “Imitative Competition: Implications for Strategic Sourcing and Technology Transfer,” Management Science, 56(3), 2010
• With G. Lai and K. Sycara, "Buy Now and Match Later: Impact of Posterior Price Matching on Profit with Strategic Consumers," Manufacturing & Service Operations Management, 12(1), 2009 and "Erratum to: Buy Now and Match Later: Impact of Posterior Price Matching on Profit with Strategic Consumers," Manufacturing and Service Operations Management, 12(2), 2009
• With S. Veraaraghavan, "Joining Longer Queues: Information Externalities in Queue Choice," Manufacturing & Service Operations Management, 11(4), 2009
• With C. Li, "Second Sourcing vs. Sole Sourcing with Capacity Investment and Asymmetric Information," Manufacturing & Service Operations Management, 11(9), 2009
• With L.B. Toktay and L.N. Van Wassenhove, "Queuing for Expert Services," Management Science, 54(8), 2008
• With L.B. Toktay and L.N. Van Wassenhove, "Life Cycle Dynamics for Portfolios with Remanufactured Products," Production and Operations Management, 15(4), 2006
• With L.B. Toktay and L.N. Van Wassenhove, "Market Segmentation and Technology Selection for Remanufacturable Products," Management Science, 51(8), 2005