Mika Swee

Mika Swee is a professional trainer and in 2008, she established her Training and Consultancy company, of which she managed, lead a pool of Trainers and defining course curriculums for her clients.

Mika is affectionately known for her authentic, dynamic and engaging training styles. Her goal in wanting to make a difference in people’s lives is the source of her undying energy. Behind this petite yet vivacious lady is a wealth of experience in high EQ skills and soft skills. Her stint in training includes providing value-added customer service trainings for airline companies, hotels, hair, beauty and health spa salons, travel industry, and many service-related companies. In addition, she also facilitate training for corporate executives in mindset change, business etiquette and ethics, personal development, customer service training, personal image grooming & deportment and social etiquette.

Mika’s personal goal is to make a difference in people’s lives and invite people into the heart of transformation. She strongly believes in creating a positive learning environment by building a high degree of rapport with participants, thus facilitating a change within. As a result, she has received many compliments from both the participants and clients.

She is fondly remembered as an amiable, warm and inspiring person. She continues to motivate and encourage her participants even outside curriculum time. To her, being a trainer is beyond the classroom where you can still be a pillar of moral support for your participants.

She firmly believes in Albert Einstein’s quote: The highest destiny of an individual is to serve than to rule. Thus, she always encourages her participants to look at service positively with a different perspective.

PROFESSIONAL QUALIFICATION

• Pursuing BA in Management & Psychology, Heriot Watt University, UK
• Obtained WDA DACE (Diploma in Adult Continuing Education), IAL Singapore
• Obtained WDA FULL Certificate in ACTA (Advanced Certificate in Training & Assessment), Singapore
• Obtained ITC (Industry Trainer Certificate) from Institute of Technical Education (ITE), Singapore

KEY ACHIEVEMENTS

• Incorporated and set-up SERVICE ETHOS, formerly known as SKILLS UNLIMITED, training and consultancy company in Singapore since 2008
• Assumed the role of Head of Quality Assurance for Training in SERVICEWORKS, a service consultancy company in Singapore since 2012
• Managed the Training Department for LITTLE RED DOT ACADEMY (LRDA), a training and consultancy company in Singapore since 2009
• Conducted WSQ Training for Formula 1 Singapore Grand Prix in TMIS in July 2012
• Facilitated the Business Etiquette Training Workshop for SIM clientele, Singapore in April 2012
• Co-facilitated a Service Etiquette Training Workshop for 115 participants for the Nanjing Youth Olympics Group (YOG) 2014 in Nanjing, China in January 2012
• Developed and conducted Personal Grooming and Service Training for the Singapore Pavilion Guides for the Shanghai World Expo 2010
• Conducted PGEMS Training for TCM doctors at TCM Hospital In Wuhan, China
• Conducted PGEMS/Business Etiquette, workshop sessions for teachers, university students and all service-related HR personnel in Chengdu, China
• Trained well over 900 people from various service-related industries
• Conducted Career Seminars to more than 400 people for a reputable education centre in Vietnam
• Delivered Aviation Career talk to more than 400 people for a Polytechnic in Singapore
• Conducted Motivational Seminars to more than 300 people for a New Zealand MLM company
• Conducted Airline Recruitment Interview for a budget airline in Singapore
• Developed Aviation Courseware Curriculum for an aviation hospitality firm
• Provided service training and consultancy to two beauty salons
• Developed three training modules namely: Personal Grooming, Interview Skills and Service Language
• Conducted Motivational/Customer Service Workshop for 100 individuals for PUB
• Acted on Triple Nine crime TV serial on TCS, now known as MediaCorp
• Participated twice in our local ‘Pyramid’ Game Show
• Appeared recently on Channel 5 and 8 News on life-long learning organised by MOM, SG conversation