Monica Garfield

Dr. Monica J. Garfield is Professor in Computer Information Systems at Bentley University, Waltham, MA USA. Her research focuses on the use of IT to improve healthcare and prevent homelessness. She teaches in the MBA and the MS programs at Bentley University covering database topics as well as the strategic management of IT. She holds an A.B. from Vassar College, an M.B.A. and M.S. from Boston University and a Ph.D. in MIS from the University of Georgia. Her current work aims to use data and IT to improve society and reduce homelessness.

Education

• Ph.D. University of Georgia-Athens
• MBA Boston University
• MS Boston University
• BA Vassar College

Teaching Interests

Database; Strategic Information Systems: Data Driven Decision Making and various Ph.D. seminars

Research Interests

Data driven decision making in non-profits; Knowledge Creation; Telemedicine; Cross-Cultural work; Creativity; Team work and team formation;

Consulting/Practice Interests

Data driven decision making in non-profits; Creativity; Team work and team formation; Cross-Cultural work

Awards and Honors

• 2017, 2017 Best Paper Award , ICKM 2017 : 19th International Conference on Knowledge Management
• 2015, 2015 Mentor ICIS PhD consortium, ICIS
• 2013, 2013 Best Social Informatics Paper Award , American Society for Information Science & Technology
• 2012, Cooper Award, North Americann Case Research Association
• 2011, 2011, Best Health Care Case Published, Case Research Journal
• 2011, Conference Best Paper, NACRA
• 2010, 2010, Volunteer Spotlight, The Association for Information Systems - AIS
• 2009, 2009, NACRA Research Grant
• 2009, Best Paper Bled Conference
• 2006, Bentley Outstanding Scholarly Contribution Award
• 2004, Best paper in Healthcare Track at Hawaii International Conference on System Sciences, Big Island, Hawaii
• 2004, Organizational Communication and Information Systems (OCIS), Best Published Paper Award, Academy of Management
• 1997, International Conference on Information Systems (ICIS), Doctoral Consortium

Publications

Journal Articles

• Ghosh, K., Dohan, M., Veldandi, H., Garfield, M. J. (2022). Digital Transformation in Healthcare: Insights on Value Creation. Journal of Computer Information Systems . 1-11.
• Hao, H., Garfield, M., Purao, S. (2022). The Determinants of Length of Homeless Shelter Stays: Evidence-Based Regression Analyses. International Journal of Public Health. (Link)
• Parthasarathy, ., , A. R., Garfield, M. J. (2021). Implementation of secure health information technology innovations: An extended diffusion of innovations perspective. e-Service Journal, (12) 3 43-76.
• Parthasarathy, R., Garfield, M. J., Rangarajan , A., Kern , J. (2021). The Case of Organizational Innovation Capability and Health Information Technology Implementation Success: As You Sow, So You Reap?.. International Journal of Healthcare Information Systems and Informatics, (16) 4 1-27.
• Mengesha, G., Garfield, M. J. (2019). A contextualized IT adoption and use model for telemedicine in Ethiopia. Information Technology for Development , (25) 2 184-203.
• Hansen, S., Gogan, J. L., Baxter, R. J., Garfield, M. J. (2019). Informed collaboration in health care: An embedded‐cases study in geriatric telepsychiatry. Information Systems Journal, (29) 2 514-547.
• Mengesha , G. H., Garfield, M. J., , . (2018). A contextualized IT adoption and use model for telemedicine in Ethiopia. Information Technology for Development. 1-20.
• LeRouge, C., Garfield, M., Alan, H., , . (2014). Patient perspectives of telemedicine quality.. Patient Prefer Adherence. 9 25-40.
• LeRouge, C., Garfield, M. J., , . (2013). Crossing the Telemedicine Chasm: Have the U.S. Barriers to Widespread Adoption of Telemedicine Been Significantly Reduced?. International Journal of Environmental Research and Public Health, (10) 6472-6484.
• Assefa, T., Garfield, M. J., Meshesha, M. (2013). Barriers of Knowledge Sharing among Employees: the Case of Commercial Bank of Ethiopia (CBE). Journal of Information and Knowledge Management, (12) 2
• Garfield, M. J., Dennis, A. R. (2013). Towards an Integrated Model of Group Development: Disruption of Routines by Technology-Induced Chang. Journal of Management Information Systems, (29) 3 43-86.
• LeRouge, C., Garfield, M. J., Collins, R. W. (2012). Telemedicine: Technology mediated service relationship, encounter, or something else?. International Journal of Medical Informatics, (81) 622-636 .
• Gogan, J. L., Garfield, M. J. (2012). A Telemedicine Opportunity or Distraction?. Case Research Journal, (32) 2 (Link)
• Gogan, J. L., Baxter, R. J., Garfield, M. J., Usoff, C. A. (2011). Pilot-Testing an Interorganizational System to Reveal Relational Feasibility Issues. Engineering Management Journal, (23) 2
• Suleiman, J., Garfield, M. J. (2006). Conceptual Data Modeling in the Introductory Database Course: Is it Time for UML?. Journal of Information Systems Education, (17) 1 93-100. (Link)
• Cohen, C. F., Birkin, S. J., Cohen, M. E., Garfield, M. J., Webb, H. W. (2006). Managing Conflict During An Organizational Acquisition. Conflict Resolution Quarterly, (23) 3 317-331.
• Garfield, M. J. (2005). Acceptance of Ubiquitous Computing. Information Systems Management, (22) 4 p24-31.
• LeRouge, C., Garfield, M. J., Hevner, A. (2005). Managing High-Tech/ High-Touch Service Encounters: Provider Perspectives of Telemedicine Encounter Quality. International Journal of Healthcare Technology and Management, (6) 4-6
• Garfield, M. J., Kamis, A., LeRouge, C. (2004). Champion Networks in Federated Interorganizational Systems: Case Studies in Telemedicine. Communications of the AIS, (14) 28
• Cohen, C., Birkin, S. J., Garfield, M. J., Webb, H. W. (2004). Managing Conflict in Software Testing: Lessons From the Field. Communications of the ACM, (Jan)
• Vician, C., Garfield, M. J., Hoffer, J., Prescott, M., Rollier, B., Strong, D. M. (2004). The AMCIS 2003 Panels of IS Education-II: The Chicken and the Egg Debate: Positioning Database Content in the Information Systems Curriculum. Communications of the AIS, (14) 7
• Garfield, M. J., , . (2003). Four Case Studies in State Telemedicine Initiatives. Telemedicine Journal and e-Health, (9) 2 197.
• Dennis, A. R., Garfield, M. J. (2003). The Adoption and Use of GSS in Project Teams: Towards More Participative Processes and Outcomes. MIS Quarterly, (27) 2 289.
• Garfield, M. J., Trumble, R., Siplin, C., Lu, H. (2003). The Human Resources Management of Technical People: America and Japan. International HR Journal, (summer)
• Hevner, A. R., Collins, R. W., Garfield, M. J. (2002). Product and Project Challenges in Electronic Commerce Software Development. Database.
• Garfield, M. J., Taylor, N., Dennis, A. R., Satzinger, J. (2001). Modifying Paradigms:Individual Differences, Creativity Techniques and Exposure to Ideas in Group Idea Generation. Information Systems Research, (12) 3 322-333.
• Satzinger, J., Garfield, M. J., Nagasundaram, M. (1999). The Creative Process: The Effects of Group Memory on Individual Idea Generation. Journal of Management Information Systems, (15) 4 143-160.
• Garfield, M. J., Watson, R. (1998). Differences in National Information Infrastructures: the Reflection of National Cultures. Journal of Strategic Information Systems, (9) 313-337.
• Trumble, R., Tudor, T., L.A, F., Garfield, M. J. (1998). Higher Education Curricula: Investigating the Framework of an Expert Systems Model. Educational Research Quarterly, (21) 4 47-60.
• Garfield, M. J., McKeown, P. (1997). Security Issues on the Internet: Securing a Corporate Network from Unwanted Guests. Information Systems Management, (14) 1 41-46.
• Dennis, A. R., Valacich, J., Carte, T., Garfield, M. J., Haley, B., Aronson, J. (1997). The Effectiveness of Multiple Dialogs in Electronic Brainstorming. Information Systems Research, (8) 2 196-211.

Book Chapters

• Assefa, T., Garfield, M. J., Meshesha, M. (2014). Enabling Factors for Knowledge Sharing among Employees in the Workplace In , (Eds.) Building Competitive Public Sector with Knowledge Management Strategy. IGI Publisher
• Garfield, M. J. (2008). Creativity Support Systems In , (Eds.) . 745-758. Heidelberg: Springer
• Dennis, A. R., Garfield, M. J., Topi, H., Valacich, J. S. (2006). Conducting Experimental Research in HCI: From Topic Selection to Publication In Dennis Galletta, Ping Zhang, (Eds.) . 403-423. Armonk, NY: M.E. Sharpe
• Carte, T., Chidambaram, L., Garfield, M. J., Hicks, L., Cole, C. (2006). Group Creativity and Collaborative Technologies: Understanding the Role of Visual Anonymity ***** Note this is the same paper that was presented at CRIWG In , (Eds.) . 12-21. Heidelberg: Springer Berlin
• Richard, W., McKeown, P., Garfield, M. J. (1997). Topologies for Electronic Cooperation In Lehner, F, Dustdar, S, (Eds.) . 1-11. Germany: Deutscher Universitts Verlag
• Dennis, A., Garfield, M. J., Topi, H., Valacich, J. (). Conducting Experimental Research In HCI: From Topic Selection To Publication In Galletta, Dennis, Zhang, Ping, (Eds.) . Armonk, NY: M. E. Sharpe, Inc Forthcoming.