Paolo Pasini

Paolo Pasini is an Associate Professor of Practice of Information Systems at SDA Bocconi School of Management. He is the Scientific Director of the DRIIM project, in partnership with Accenture Customer Innovation Network (ACIN), concerning digital technologies and relationships between Retail and Consumer Packaged Goods firms.

At SDA Bocconi, he directed the Information Systems Department from 2012 to 2016 and he was vice-director from 2004 to 2006. He was the faculty deputy of the Information systems knowledge group in 2017. He was Director of the Business Intelligence Observatory from 2007 to 2014. He has directed programs for senior executives in several industries. He has conducted many research, education and consulting projects with major clients operating in the food, energy, banking, entertainment, manufacturing, pharma and chemical industries. He is an expert speaker at ICT & Digital-focused conferences. He is currently the scientific director of the research "the digital resilience of fashion-luxury companies in Italy" (2020-21). Paolo is the scientific director of the second three-year cycle of the DRIIM Lab, SDA Bocconi-ACIN (Accenture Customer Innovation Network) research project on the evolution of relations between industry and the distribution of consumer goods with the support of digital technologies (2021-23). Furthermore, he is the scientific co-director of the three-year SDA-Cergas research project on "Pharmacy in defense of the territory: new relationship models between doctors-pharmacists-patients and new digital services" (2020-22).

His research activities focus on IT/Digital strategy and organization, IT performance and value measurement, business intelligence and CRM systems. His current research addresses four main questions. The first is the “Digital Change” of IT organizations from the “traditional” ICT function to the “new” Digital function. The second relates to the Digital road map and business impact of the new (and not so new) digital techs; the third focuses on the evolving roles of Business Intelligence and Business Analytics in the digital change process. The fourth relates to assessing and defining the main drivers of Digital Resiliency in firms.

He is the author of several books and articles on his subjects of interest. His works have been published in the European Management Journal, Economia & Management and Sistemi e Impresa, among others. He has won numerous SDA Research awards and serves on the advisory board of various Italian and European CIO Associations. He is also a management consultant in many medium-large Italian and international companies and an advisor in various ICT companies.

Paolo earned an MSc in Economics and Management from Università Bocconi and an ITP (International Teachers Programme) in Aix-en-Provence.

Teaching domains

• IT Organization
• IT Transformation
• IT Strategy
• Digital Innovation
• IT Governance

Publications

Books

• “Information Technology in business: management models”, editor Paolo Pasini (and chapt. 1st, 4th, 5th and 10th), Egea, collana SDA, 2013
• “How to evaluate the externalization choices and how to manage relationships with suppliers”, chapter 7, and “The convergence between BI systems and Document /Content Management systems”, chapter 11, in “From documents to social web. Information as a core business” (editor R.Raimondi), F.Angeli, 2012
• “IS Performance Measurement”, chapt.5  in “Corporate Performance Management. Measure and Manage Business Performance”, editor di A.Pistoni, Hoepli, 2009
• Business Innovation and IT Innovation in Italy SMB, (with G.Salviotti), ediz. 2009, il Sole 24ore
• “Educating the Service Manager: Assessing Gaps and Opportunities”, in the proceedings book of “Service Science, Management and 
• Engineering: Education for the 21th Century”, B.Hefley, W.Murphy editors, Canergie Mellon, Springer Science, MA, 2008
• “I.S. for decision making and control”, cap. 14, in “IT Governance in Firms”, editor F.Pennarola, Università Bocconi Editore, Milano, 2006
• “Business Intelligence and Business Intelligence Systems roles in managing external business information”, chap. 3, in “Enterprises and Information Society. IT for competition”, editor F.Pennarola, Egea editore, Milano, 2006
• “SME, growing with ICTs: how to improve the customer relationship effectiveness (from Operative CRM to Analytic CRM)”,  Working paper SDA Bocconi.
• “CRM systems: A Possibile Framework and Architectural Models”, chap. 5 in L.Munari (editor), “CRM in banking: competitive strategies, tools and information systems”, Bancaria Editrice, 2005
• “Information Systems for decision making and control”, P.Pasini, Egea, 2004
• “The Evolution of Business Intelligence Systems”, with A.Perego, M.Erba, Egea,  2004
• “IS Performance Measurement: new methods and indicators”, Economia e Management, Etas, vol. 6, 2004
• “IS Performance Management. New Frameworks and Support Tools”, con M.Marzotto, A.Perego, Egea, 2004
• “Business Intelligence in Finance: “Best practice and Value Creation”, Editors P.Pasini, A.Perego, Edipi, Milano, 2003
• “Web Intelligence: Analysis of Web Data Users”, with A.Vultaggio, chap. 2, in A.Mandelli, T.Vescovi, “The New Digital Marketing Frontiers”, Etas, 2003, Milano
• “Technologies and Architectures for Customer Management”, chap. 4 in “Customer Database”, M.C.Ostillio, Egea, 2002
• “ICT Services. Make or Buy options and new offering models”, P. Pasini (editor), Egea, 2002
• “eIntelligence: role and perspectives  in eBusiness”, in “E-Business: conditions and tools for successful firms”, Editor C. De Mattè, Etas Libri, 2001
• “Make or Buy in ICT management: new outsourcing models in IS management”, chap. 3, “Net Economy. Technologies and New Managerial Paradigms”, editor A.Biffi, F.Angeli, 2001
• “Users, Structures and Technologies”, chap. 3, in “The Efficient Use of ITs”, editor A.Pontiggia, Egea, 2001
• “IT and managerial knowledge”, P.Pasini, Etas Libri, Milano, 1998
• “We Technologies and Enterprise Intranet”, P.Pasini, P.Previtali , Etas Libri, Milano, 1998
• “The Impact of Information Technology on the European Transport Sector” (Editors H.Krcmar, B.Schwarzer), section II, chap. 3 e 10, section III, chap. 4, Deutscher Universitats Verlag, 1995
• "E.D.I. in Europe: How It Works in Practice", (editors H.Krcmar, B.Andersen Niels, R. O''Callaghan), chap. 5 e 16, J.Wiley&Sons, 1995
• "Groupware: Buying and Diffusion Processes", A.Biffi, P.Pasini (editors), ETAS Libri, 1994
• Business Management Encyclopedia, volume "Business Informatics" editor P.F. Camussone, UTET, 1994
• "IT and Innovation: the Decentralization and Downsizing of Business Information Systems", P.Pasini (editor), Etas Libri, 1994
• "Pricing Decision Making: case histories and application software", B.Busacca, M.Costabile, P.Pasini, Etas Libri, 1993
• "The Relationships between typical structural conditions and I.S. in agricultural firms", in "AgribusinEss Management", Centro Studi Ottorino Villa, cHap. 7, Etas Libri, 1993
• "End-User Computing in Business. Opportunities and Management Models", (editor P.Pasini), EGEA Editore, 1992
• "I.S. Strategic Management", chap. 7, in "Manage People and Ideas in the tertiary sector ", G.Piantoni e S.Salvemini (editor), EGEA Editore, 1991

Articles

• A Digital Roadmap for enterprises”, Economia e Management, n.3/2016
• “eLeadership: Digital Skills for Business Managers”, Sistemi e Impresa, June 2016
• “Data Scientist: focus and trends”, with E.Coffetti, Economia e Management, n. 1/2015
• “Digital Transformation of Medium Sized Italian Firms”, with A.Perego, Sistemi e Impresa, 2015
• ICT in house public firms between spending review and IT innovation”, with M.Corso, Sistemi e Impresa, Oct. 2013
• “The dimension of the competitive success: business velocity of ICTs and Operations (with E.Baglieri, I.D’amato, E.Pozzoli), Economia e Managemen Forum, n. 3, 2012
• “Operational Excellence and ICT roles”, (with E.Baglieri, I.D’amato, E.Pozzoli), Forum of Economia e Management, n. 3, 2011
• “Towards Expo2015 ICT Roles: myths and reality”, editor P.Pasini, Forum di Economia e Management, n.1, 2011
• The New Web and Social Web Intelligence, with M.Erba, Sistemi e Impresa, dec. 2010
• Business Intelligence Practices in Marketing and Sales, with A.Perego, Sistemi e Impresa, n.6, 2009
• “Marketing Managers on BI Practice”, editor P.Pasini, Forum di Economia e Management, n. 4, 2008
• “From DSS and MIS to Business Intelligence, to Business Performance Management: some findings in Italy”, in Focus Business Intelligence e Business Performance Mananagement, Quaderni di Management, n° 18, Nov-Dec. 2005
• “Service co-production and value co-creation: The case for a service-oriented architecture (SOA)”, (with A.Ordanini), 2008, European Management Journal, 2008.04.005
• “Business Manager in front of his own data: the new Business Intelligence Systems”, P.Pasini, Economia & Management, March 2000
• “How to decide the Decentralization of Information Systems”, Economia e Management, May, 1996
• "IT and Agribusiness", in "Finanza, Marketing e Produzione", Università L.Bocconi, Italia Oggi, Apr.1994
• "End-User Computiing Management in Italian firms", P.Pasini, R.Ricciardello, Information & Technology, edizioni Este, Jan-Feb.1994
• "Management Reporting Systems: the missing link between EDP systems and DSS", in Sviluppo & Organizzazione, Jan-Feb. 1993
• "End User Computing in Firms", Economia & Management, May 1991
• "IT in Business Services Firms: a Challenge to IT Creativity ", Economia & Management, Jan.1990