Pat Wellington

Pat Wellington is an internationally-renowned management consultant and author. Her areas of expertise encompass the management of change, customer care, interpersonal communication and business development. Her particular expertise within change management is how Kaizen (continuous improvement) can not only enrich peoples’ lives at all levels within an organisation, but also bring very tangible results in terms of increased production and productivity. Her book Kaizen Strategies for Customer Care became a European best seller when it was published, and she was also a contributor to Kaizen Strategies for Improving Team Performance.

Ms Wellington has many years of practical experience as well as a thorough theoretical grounding. She started her working life as a General Manager in a manufacturing and retail organisation, and fifteen years ago moved into management consultancy and training. She has headed up the Management Development Unit, LondonMetropolitanUniversity, the largest educational establishment in the UK capital, and held a senior management role at CityUniversity. Her training and consultancy assignments have included Coca Cola, various United Nations aid agencies in Rome and Geneva, Canon and Coats Viyella. In the Gulf she has worked for the Government of Dubai, and Zamil Steel, and in Singapore and Malaysia she has delivered training programmes for a leading water authority, DSO National Laboratories, the Singapore Police Force and the Ministry of Education.