Rich Metters

Rich Metters is the Paul W. and Rosalie Robertson Chair in Business at the Mays Business School, Texas A&M University and head of the Information and Operations Management Department. He holds a PhD from the Kenan-Flagler Business School, University of North Carolina, an MBA from Duke University and a BA from Stanford University. He has also worked at Emory University, Vanderbilt University, Southern Methodist University, Bank of America, CitiBank, and Crocker Bank. He has previously published over 50 academic articles and is the principal author of the textbook Successful Service Operations Management. In his research, he has worked with Kroger, Blockbuster Video, the US Postal Service, Lincoln Electric Motors, American Airlines, and many other firms.

Education

• Ph.D., 1993 University of North Carolina - Chapel Hill
• M.B.A., 1989 Duke University. Fuqua Scholar, Unisys Scholar.
• B.A., 1982 Stanford University, major in Economics.

RESEARCH

• Changing a Leopard's Spots: A New Research Direction for Organizational Culture in the Operations Management Field
  Production and Operations Management
  2016

• A More Profitable Approach to Product Returns
  MIT Sloan Management Review
  2018

• Cultural Research in the Production and Operations Management Field
  Foundations and Trends in Operations Management
  2019