Richard Chase

Richard B. Chase received his Ph.D. from the University of California, Los Angeles in the field of Operations Management. He is widely known for his work in service design Richard has published papers in journals that include Management Science, Operations Research, Journal of Service Research, Journal of Operations Management, and Manufacturing & Service Operations Management.He is on the editorial boards of Manufacturing & Service Operations Management; an Editorial Advisory boards of Production and Operations Management Journal, Journal of Operations Management, and the Journal of Service Research,and the Cornell Quarterly Dick has consulted with a variety of organizations including IBM, MGM Grand, Westin Hotels, and Aloha Airlines.

UNIVERSITY EDUCATION

• Ph.D., 1966, University of California, Los Angeles, Operations Management
• M.B.A., 1963, University of California, Los Angeles
• B.S., 1962, University of California, Los Angeles, Business Administration