Susan Hayes

Susan has over 30 years’ experience in the health care consulting and management industry. As a founder of POS, Susan is responsible for the strategic direction of the firm and specific sales, proposal, product pricing and development. Susan is a lead project manager for the firm's clients, which include Health Plus of Michigan, Connecticut Coalition of Taft Hartley Health Plans, Sheet Metal Workers International (SMART Union) and USI Insurance Services. In her many years in the pharmacy benefits industry, Susan has developed a broad understanding of the market place, services offered by the pharmacy benefit managers and pricing terms that are currently available in the industry.

Prior to POS, Susan was Vice President of Marketing for Systemed Pharmacy, Inc. and Vice President, Marketing of Walgreens Healthcare Plus. In both positions, she was responsible for the strategic development of the target market and product mix for PBMs, growing retail and mail service revenues and enhancing overall client retention. For five years prior to Walgreen Co., Susan was the National Practice Leader for William M. Mercer, Inc., specializing in prescription drug auditing and bid procurement amounting to over $1 million annually in revenue. Clients included Fortune 500 employers.

She has published several articles in Business Insurance and Employee Benefit News and was recently quoted in the Wall Street Journal regarding pharmacy benefit practices. Susan is a co-producer of the Pharmacy Benefits Academy and is part of their distinguished faculty. Susan recently testified to the Committee on Oversight and Government Reform, Subcommittee on Federal Workforce, Postal Service and the District of Columbia on Transparency in the PBM Industry.

Susan has a B.S. in Criminal Justice from Northeastern Illinois University. She is a Registered Pharmacy Technician in the State of Illinois. In 2012, Susan was awarded her Accredited Health Care Fraud Investigator credentials from the National Health Care Anti-Fraud Association. She is also an esteemed member of Roosevelt University, School of Pharmacy, Professional Council.