Susanne Vanner

A Global Programme Director with 22 years of experience in business and operational change leadership and M&A integration, gained in both B2B and B2C markets.

I'm a strategic innovator with a talent for seeing the ‘big picture’ in operational and sales rationalisation and delivering measurable results. A confident, well spoken communicator with proven delivery in leading multimillion dollar programmes —from budgeting and monitoring to control and cost containment. I have a passion for building and mobilising successful, multi disciplined teams.

I bring a wealth of experience in M&A, business transformation and change leadership, Business and Sales Operations, eCommerce/ Online, Quality, Customer Services and manufacturing. A natural leader with a talent for problem solving and relationship management both internal and external.

Specialties:

• Complex global program management
• Business transformation & change leadership
• Mergers & Acquisition - cross functional, global integration
• Leadership - development and maximising individual potential

I have experience in:

• Merger & Acquisition integration
• Complex programme management
• B2B & B2C sales & business operations
• Rationalisation and transformation
• Sales & Order quality - operational management & optimisation
• Business intelligence
• B2B & B2C Online product management
• Ecommerce delivery, optimisation and customer behaviour
• Strategic analysis and planning
• Major change leadership
• Customer service - international call centre delivery and partnership & transformation
• Customer experience improvements, NPS & effort scoring