Suzanne Markham Bagnera

Suzanne Markham Bagnera, School of Hospitality Administration, Lecturer. She started in the hospitality industry working at Louie’s Shore Restaurant in New York, where part of Meet the Parents was filmed.  She has held positions as General Manager at Holiday Inn Hotel & Suites, Staybridge Suites, and Holiday Inn Express. She has been an adjunct instructor for the Masters program in Hospitality Management at Johnson & Wales University and was previously an Assistant Professor at Endicott College in the School of Hospitality Management. Prior to that, she was the Program Director of the Hospitality Management program at Mount Ida College and has also taught classes at Bunker Hill Community College in the Hotel & Restaurant Management Department and for the Massachusetts Lodging Association (MLA).

Presently she is on the Board of Directors for the MLA’s Education Foundation and serves as the Chairperson on their Educational Committee. She is a member of the International Council of Hotel, Restaurant, & Institutional Education (I-CHRIE) and serves as Secretary for the North East North American Federation, Nomination Committee member, Bylaw Committee member, in addition to several special interest groups. She is the Social Media Coordinator for the International Hospitality Information and Technology Association (iHITA). Suzanne serves as a peer reviewer for the Journal of Hospitality and Tourism Technology and for multiple special interest groups for the I-CHRIE annual conference. She holds numerous certifications in hospitality training; Certified Hotel Administrator (CHA) and ServSafe. Suzanne earned her M.B.A. in Management and B.S. in Hotel/Restaurant Management from Johnson & Wales University where she graduated Summa Cum Laude with membership into the Eta Sigma Delta honor society. She is presently working on her doctorate at Iowa State University in Hospitality Management. Her dissertation topic is examining the impact that hotel reviews on TripAdvisor have on the revenue in the Boston market of hotels. Her area of research interest includes customer service, training, teamwork, and lodging operation management.