Traci Hess

Education

PhD, Information Systems, Virginia Tech, Pamplin School of Business, 1999 MA, Information Systems, Virginia Tech, Pamplin School of Business, 1997 BS, Accounting, University of Virginia, McIntire School of Commerce, 1988

Academic Appointments

Douglas and Diana Berthiaume Endowed Professor of Information Systems, 2016-Present Professor of Information Systems, Isenberg School of Management, University of Massachusetts Amherst, 2013-Present Associate Professor of Information Systems, Isenberg School of Management, University of Massachusetts Amherst, 2010-2013 Dean’s Excellence Fellow, Carson College of Business, Washington State University, 2009-2010 Associate Professor of Information Systems, Carson College of Business, Washington State University, 2006-2010 Furman Faculty Fellowship, Carson College of Business, Washington State University, 2005-2007 Assistant Professor of Information Systems, Carson College of Business, Washington State University, 2002-2006

Research Interests

• Human-Computer Interaction
• Decision-Making and Decision Support Systems
• Recommendation Agents
• Electronic Commerce, Trust and Signaling
• User Evaluation and Acceptance of IS

Teaching Interests

• Business Intelligence and Analytics
• Business Processes and Enterprise Systems
• Database Management
• Research Methods

Professional Background

Professional Experience

Senior Vice President, 1994-1995, Valley Financial Corporation Senior Vice President, 1990-1994, Bank of Hampton Roads Senior Accountant, 1988-1990, Ernst & Young

Recent Honors & Awards

Isenberg Outstanding Research Award, UMass Amherst, 2012 Isenberg Research Excellence Award, UMass Amherst, 2011 Transactions on Human-Computer Interaction, Best Paper Award, 2011 Transactions on Human-Computer Interaction, Reviewer of the Year Award, 2010 MIS Quarterly Reviewer of the Year Award, 2008-2009 Selected Publications Agogo, D., and Hess, T.J. “How Does Tech Make You Feel?” A Review and Examination of Negative Affective Responses to Technology Use, European Journal of Information Systems, 2018 27(5), 570-599.

Lee, Y., Chen, A. and Hess, T.J. “The Online Waiting Experience: Using Temporal Information and Distractors to Make Online Waits Feel Shorter,” Journal of the Association for Information Systems, 2017 18(3), 231-263.

Tang, F., Hess, T.J., Valacich, J., and Sweeney, J. "The Effects of Visualization and Interactivity on Calibration in Financial Decision-Making," Behavioral Research in Accounting 2014, 26(1), 25-58.

Hess, T.J., McNab, A., and Basoglu, A. "Reliability Generalization of Perceived Ease of Use, Perceived Usefulness, and Behavioral Intentions," MIS Quarterly, 2014, 38(1), 1-28.

Hong, W., Hess, T., and Hardin, A. "When Filling the Wait Makes it Feel Longer: A Paradigm Shift Perspective for Managing Online Delay," MIS Quarterly, 2013, 37(2), 383-406.