Yina Smith-Danenhower

A Choreographer, architectural designer, and UX designer and now conversational designer, I am a driven and passionate designer, striving to make a bigger impact everyday. With a can-do-ness in everything I do, and an unstoppable passion and urge for learning, I bring multiple perspectives from my diverse experience to make an impact anywhere I go.

Currently, I am Head of Product Design at XAPP AI. XAPP AI provides conversational AI customer self-service and business productivity solutions for large and medium sized businesses. XAPP AI is an Amazon Web Services (AWS) Independent Software Provider (ISV), part of the AWS Contact Center Intelligence program and was awarded the AWS Applied AI and Machine Learning Competency. I am the product owner for XAPP AI’s proprietary Optimal Conversation™ Framework, which is a data driven approach to creating the Optimal Conversation for a use case based on a company’s business objectives and technology constraints. I have led conversation design on solutions for multiple Fortune 100 customers at XAPP AI.

Education

• Eidgenössische Technische Hochschule Zürich (2014 — 2014)
• Making and Meaning Southern California Institute of Architecture (2011 — 2011)
• International Baccalaureate United World College of Hong Kong