eCornell

School of Hotel Administration

Professor at eCornell

David Eccles School of Business

Professor at David Eccles School of Business

School of Hotel Administration

Emeritus at School of Hotel Administration

Harvard Kennedy School

Senior Lecturer in Public Policy at Harvard Kennedy School

Stanford Graduate School of Business

The Sebastian S. Kresge Professor of Marketing at Stanford Graduate School of Business

Fisher College of Business

Professor at Fisher College of Business

School of Hotel Administration

eCornell

Associate Professor of Services Marketing at School of Hotel Administration

UCONN - University of Connecticut

Department Head at UCONN - University of Connecticut

London Business School

Human Capital Leadership Institute

Professor of Management Practice; Executive Education Faculty Director. BA, PhD (Liverpool) at London Business School

Stephen M. Ross School of Business

Colonel William G. and Ann C. Svetlich Professor of Operations Research and Management at Stephen M. Ross School of Business