Yale School of Management

William S. Beinecke Professor of Economics and Management at Yale School of Management

Harvard Business School

UPS Foundation Professor of Service Management, Emeritus at Harvard Business School

Harvard Business School

Baker Foundation Professor/Chair Practice faculty at Harvard Business School

Rotman School of Management

Associate Professor of Operations Management and Statistics at Rotman School of Management

Professor of Operations Management and Statistics at Rotman School of Management

Harvard Medical School

Professor of Neurology at Harvard Medical School

Adjunct Professor at Paul H. Nitze School of Advanced International Studies (SAIS)

Fogelman College of Business & Economics, University of Memphis

Associate Professor at Fogelman College of Business & Economics, University of Memphis

American University School of Public Affairs

Kelley School of Business

Adjunct Professor at American University School of Public Affairs

Darla Moore School of Business

Clinical Professor, at Darla Moore School of Business

Kelley School of Business

Assistant ProfessorArcelorMittal Supply Chain Faculty Fellow at Kelley School of Business