Curator at The Herb Lubalin Study Center of Design and Typography / Instructor at Type@Cooper

Woodrow Wilson School of Public and International Affairs

Charles and Marie Robertson Visiting Professor at Woodrow Wilson School of Public and International Affairs

Singapore Management University

Associate Professor of Marketing at Singapore Management University

CBS Executive

Associate professor, at CBS Executive

Harvard Business School

UPS Foundation Professor of Service Management, Emeritus at Harvard Business School

Leonard N. Stern School of Business

Associate Professor of Finance at Leonard N. Stern School of Business

Sloan School of Management

Professor of the Practice of Global Economics and Management at Sloan School of Management

University at Buffalo School of Management

Executive in Residence, Accounting at University at Buffalo School of Management

Rotman School of Management

The Wharton School

Senior Vice Dean for Research, Centers and Academic Initiatives at The Wharton School