Schulich School of Business

Associate Professor of Marketing at Schulich School of Business

Fuqua School of Business

Associate Dean, Master of Quantitative Management (MQM & MSQM) Programs at Fuqua School of Business

ILR School

Assistant Professor at ILR School

Bloomington School of Public and Environmental Affairs

Associate Professor at Bloomington School of Public and Environmental Affairs

Harvard Business School

UPS Foundation Professor of Service Management, Emeritus at Harvard Business School

Luskin School of Public Affairs

Associate Faculty Director of the UCLA Lewis Center for Regional Policy Studies; Associate Professor of Urban Planning and Public Policy at Luskin School of Public Affairs

Brookings Institution

Fellow - Metropolitan Policy Program at Brookings Institution

Leonard N. Stern School of Business

Associate Professor of Management and Organizations at Leonard N. Stern School of Business

Aalto University School of Business

Assistant Professor at Aalto University School of Business

Darla Moore School of Business

Associate Professor, at Darla Moore School of Business