Best executive courses in United Arab Emirates

ICTD International Centre for Training and Development

Professional Sales & Service Empowerment

Selling’ is a very common business buzzword for getting / securing customers. Selling has moved beyond ‘here’s the product, please pay up’ to a more consultative approach. Everyone claims they know how to sell, but do they? It takes more than just years of hands-on sales experience; it takes...

ICTD International Centre for Training and Development

Planning Promotional Campaigns

Promotional campaigns are often extremely complex, involving numerous media, multiple channels and a plethora of different suppliers. Learn how to plan and manage direct and digital marketing campaigns to ensure that they happen on time, on brief and on budget. Course Objectives The...

ICTD International Centre for Training and Development

Product Management

Product Managers today are challenged by many things – the speed of change in the market, the speed of competitors, the speed of product development, and increasing demands without increased bandwidth to handle them all. Rather than focusing their attention on strategic goals, they spend too much...

ICTD International Centre for Training and Development

Creative and Innovative Internal Customer Services

Most employees understand the importance of providing great external customer service, however, few understand the necessity for providing quality internal customer service. Without each employee treating others within the organization with the same care and respect as they would show a customer,...

ICTD International Centre for Training and Development

Advanced Business Writing Skills

If you are working in the Corporate Sector and dealing with your colleagues, bosses, external clients, internal hierarchy – then business writing is essential in terms of a proper mode of communication. Advanced Business Writing Skills is a 5 days’ workshop for those who are involved in a day to...

ICTD International Centre for Training and Development

Customer Centric Development

Note that there is a lot in here for a we will need to prioritise with you / go to three days or prioritise on a daily basis with the audience. The items marked in italics are a first cut of elements we may workshop with the audience (some in small team groups) – this would help increase their...

ICTD International Centre for Training and Development

Advanced Communication Skills

In any profession, you will find yourself in a situation where you need to relay information to another colleague. When such situations arise, good communication skills are an essential part of getting your message across clearly. This course will show you how to apply advanced verbal and written...

ICTD International Centre for Training and Development

Selling Skills for Customer Service

This training program teaches basic selling skills, introducing participants to tools and techniques for selling in a way that makes it easy for buyers to buy. It is designed to build confidence in making the initial contact with the potential client or customer. To underpin our sales training,...

ICTD International Centre for Training and Development

Maximizing Customer Satisfaction in a Technical Environment

Individuals who work in technical environments are now expected to also be customer service professionals. This course will demonstrate that great customer service can not only improve the level of support you provide for your internal and external customers but also improve your own working...

ICTD International Centre for Training and Development

High Performance Road map to Customer Service Excellence

Obsession with the customer is the single most vital factor in business success today! The main priority in any business must be to win and keep the customer, with emphasis on building a growing customer base. Failure to do so simply means no profits, no growth, no jobs, and no business! Success...