Best executive courses in United Arab Emirates

ICTD International Centre for Training and Development

Public Relation Etiquette, Protocol, Ceremonies and Dealing With VIPs

Analyze and assess the latest public relations concepts and strategies in a variety of contexts. Appraise certain public relations techniques and approaches appropriately geared to the working environment of Arab institutions. Practice key public relations skills relating to verbal...

ICTD International Centre for Training and Development

Public Relations & Media and Change Management in Organizations

Public relations can and should make an important contribution in helping to form an organization’s ideas about what it is, what it should do and what its publics want and expect from it. Course Objectives Understand the principles of public relations and effective media...

ICTD International Centre for Training and Development

Certified Public Relations Professional

This course will take you step-by-step through proven best approaches to PR planning and management. By following these steps, PR professionals will achieve results that can be measured and reported back to top management, and directly contribute to the organization’s success by enhancing...

ICTD International Centre for Training and Development

Business Etiquette and Protocol

This course covers the full range of conventions, rules, customs and expectations that professional communicators must master in order to interact professionally with VIPs and with high-level business people. You will learn the written and unwritten rules of official protocol and business...

ICTD International Centre for Training and Development

How to Create a Customer Service Mindset

Customer service is about attitude first, skills second. All of the product knowledge and technique training in the world will not produce results if a customer facing professional (CFP) is not trying to achieve success in the moment. A CFP must care enough about the final result to actively look...

ICTD International Centre for Training and Development

Managing Difficult and Demanding Customers

After completing the program, delegates will be equipped with the tools, models, skills and confidence to improve and enhance current practices, develop new processes and monitor their success. This program will help delegates become customer service champions and equip them with the appropriate...

ICTD International Centre for Training and Development

Islamic Banking Instruments

This program introduces participants to the legal aspects of commercial paper used in bank’s day-to-day transactions. The course will focus on the practical side of negotiable instruments as the legal procedures in case of dis honor or any forgery regarding the instruments. Course...

ICTD International Centre for Training and Development

Developing & Delivering Winning Sales Pitches

Making a successful sales pitch begins long before the presentation itself. It requires strategic direction, careful preparation and meticulous rehearsal with the right people in order to ensure that your bid will stand out from the crowd. This workshop takes participants through the pitching...

ICTD International Centre for Training and Development

Managing Customer Services and Dealing With Difficult Behavior

When faced with difficult customers or complaints, a natural reaction for many people is to respond aggressively. Others are inclined to withdraw passively. This course will provide you with the skills to have the difficult conversations while making it safe for both yourself and your customer to...

ICTD International Centre for Training and Development

Developing Customer Service

A customer service program formalises the level of customer service you aim to provide, and what practical things you will do to achieve this. Establishing a successful customer service program in your business requires commitment from yourself and your staff. You need to plan it, develop it,...