Anat Gafni
Head of Customer Service & Patient Experience Department at Ichilov Hospital / Speaker at Moscow School of Management SKOLKOVO
Schools
- Moscow School of Management SKOLKOVO
Links
Biography
Moscow School of Management SKOLKOVO
20+ years experience as senior Service and Management Member in the Health Industry. Proven track record in managing service and operational units in leading hospitals. Establishing new units and services, defining protocols, monitoring service quality. Encouraging and training teams towards excellent service, enhancing and addressing patients’ referrals, developing and implementing successful business and activity models. Experience in staff managment, Directly In charge of team leaders responsible for managing paitent service centers, consulating services and public inquiries. also experienced in marketing medical services for organizations such as hospitals.
Education
- Bar-Ilan University - Master’s Degree, social sciences 1997 - 2003
- Bar-Ilan University - Bachelor’s Degree, Political science and sociology 1993 - 1997
Read about executive education
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