Brijesh Singh

Brijesh is a leader in Deloitte’s Applied AI practice with more than 20 years of experience helping clients with transformational initiatives. He leads the AI Strategy and AI-enabled Conversational IVR offerings, engaging clients to transform customer care, and define their contact center, data and cloud-enabled AI journey. He has been an early adopter of automation-oriented business transformation and helped develop Deloitte’s point of view on the spectrum of AI solutions. He is a key member of Deloitte’s AWS, Google, IBM, OneReach, and Kore.ai relationship teams, and manages alliance relationships with Narrative Science, an NLG Cognitive solution provider, and IPSoft – a cognitive product firm with solutions: Amelia, Apollo, and IPCenter.

Select Project Experience:

Leading first-of-a-kind conversational AI program to transform 300 million calls / year contact center through AI/ML enabled platform, processing from human hands to machine for a large media and communication services provider Deployed one of the most complex Amazon Connect / AWS enabled conversational IVR solution processing 35 million consumer collections calls / year. Led Deloitte’s largest AI enabled intelligent automation program at a fortune 100 energy generator, transmitter, and distributor. Driving the initiative to assess their operational processes for potential automation, setting up a center of excellence and deploying at-scale automations of 100+ level 4 processes. Currently deployed and operating 75 process automations, automating 5M+ transactions every month Delivered Deloitte’s first global intelligent automation program in North America, automating 50 global finance operations processes across Americas, EMEA, and Asia Pacific regions for a fortune 500 manufacturer Led the effort to assess security operations, wealth management, and investment banking operational processes for a fortune 25 global bank. Employed intelligent automation to automate 20 US centric operational processes Managed the stand up of an intelligent automation COE, evaluated processes for automation across 20 business functions, developed a business case & roadmap, delivered automation training, and conducted platform selection for a fortune 500 global bank

Education

• BIT Sindri
  Bachelor of Engineering (B.E.), Electrical Engineering