Pietro Micheli

Professor Pietro Micheli joined Warwick Business School in 2012, where he has been Course Director of the Executive MBA and, since 2018, Course Director of the Distance Learning MBA programme [ranked #1 in the world by the Financial Times in 2018-2021].

Previously, Pietro was Senior Lecturer at Cranfield School of Management and Research Fellow at the Advanced Institute of Management (AIM) Research in London. In 2009-2011 he was appointed by the Italian Parliament as one of five Directors of the Commission for Public Sector Evaluation in Rome. He was awarded a PhD and a Master by Research in Management from Cranfield School of Management, and a Master in Management and Production Engineering from the Politecnico di Milano.

Over the past 20 years, Pietro has worked as a consultant, mentor and facilitator with over 60 organizations, including Amec, British Energy, BP, Emirates, Jaguar Land Rover, KLM, Poste Italiane, Shell, Vopak, Wartsila, United Arab Emirates Government, Council of Europe, UK Cabinet Office, Department of Health, House of Lords and the National Audit Office.

Pietro has lectured in over a dozen European academic institutions and is currently Visiting Professor at Cranfield's Centre for Business Performance and Visiting Fellow at the University of Bologna. At Warwick he has been awarded nine teaching awards over the past four years.

He speaks fluent English, Italian, French and Spanish.

Research Interests

Pietro's research and consulting interests focus in two main areas:

Strategy implementation and performance management: Pietro has undertaken research on the design, use and impact of performance measurement systems, and on the introduction of performance improvement initiatives in private and public sector organizations. His research papers have been published in leading academic journals such as the Academy of Management Journal, the International Journal of Operations and Production Management, Public Administration Review, Long Range Planning, and Management Accounting Research. He is currently researching the impact of performance measurement on organisations' capacity to improve and innovate, and the development and review of measurement systems in dynamic environments. From a theoretical point of view, he's working on the development of a theory of measurement across physical and social sciences.

Design and innovation management: Pietro has worked in the areas of design thinking, strategic design and new product development. His research has resulted in publications in leading academic journals such as Research Policy, the Journal of Product Innovation Management, and the Journal of the Academy of Marketing Science. His most recent study focused on the use of design thinking as a means to connect digital innovations to improving people's lives.

Pietro has been a principal investigator and co-investigator in projects funded by several institutions, including EPSRC, NIHR, Design Council, and several private and public organizations. His research has resulted into the publication of 28 articles in top peer-reviewed journals (citations, December 2021: 2,600 on Scopus; 5,800 on Google Scholar), three books, four reports, six case studies, and 27 business articles.

Education

• Cranfield School of Management - PhD, Management 2004 - 2007
• Cranfield School of Management - Master by Research, Management 2003 - 2004
• Politecnico di Milano - MSc, Engineering 1997 - 2003
• Delft University of Technology - MSc, Management and Production Engineering 2000 - 2001

Publications

Latest Journal Articles

• Co-creating educational consumer journeys : a sensemaking perspective
  Beverland, M. B., Cankurtaran, P., Micheli, P. and Wilner, S. J. S. 2023
  Journal of the Academy of Marketing Science
• Rethinking organizational performance management : a complexity theory perspective
  Pavlov, A. and Micheli, P. 2023
  International Journal of Operations & Production Management, 43, 6, 899-915
• Meaning, mission, and measurement : how organizational performance measurement shapes perceptions of work as worthy
  Beer, H., Micheli, P. and Besharov, M. L. 2022
  Academy of Management Journal, 65, 6, 1923-1953
• How managers' cognitive frames affect the use of process improvement approaches in new product development
  Al Hasan, R. and Micheli, P. 2022
  International Journal of Operations & Production Management, 42, 8, 1229-1271
• Editorial How the Covid-19 pandemic has affected, and will affect, operations and supply chain management research and practice
  Micheli, P., Johnson, M. and Godsell, J. 2021
  International Journal of Operations & Production Management, 41, 6, 773-780
• The roles of performance measurement and management in the development and implementation of business ecosystem strategies
  Micheli, P. and Muctor, G. 2021
  International Journal of Operations & Production Management, 41, 11, 1761-1784
• The perceived value of measuring the impact of CSR performance on CSR investment : evidence from the UAE
  Rettab, B., Micheli, P., Mura, M., Mellahi, K. and Pereira, V. 2021
  International Studies of Management & Organization, 51, 3, 201-217
• The effects of performance measurement system uses on organizational ambidexterity and firm performance
  Mura, M., Micheli, P. and Longo, M. 2021
  International Journal of Operations and Production Management, 41, 13, 127-151
• What is performance measurement for? Multiple uses of performance information within organizations
  Micheli, P. and Pavlov, A. 2020
  Public Administration, 98, 1, 29-45
• Doing design thinking : conceptual review, synthesis, and research agenda
  Micheli, P., Wilner, S. J. S., Bhatti, S. H., Mura, M. and Beverland, M. B. 2019
  Journal of Product Innovation Management, 36, 2, 124-148
• Performance measurement and management : a system of systems perspective
  Bourne, M., Franco-Santos, M., Micheli, P. and Pavlov, A. 2018
  International Journal of Production Research , 56, 8, 2788-2799
• Elevating design in the organization
  Micheli, P., Perks, H. and Beverland, M. B. 2018
  Journal of Product Innovation Management, 35, 4, 629-651
• Advancing performance measurement theory by focusing on subjects : lessons from the measurement of social value
  Beer, H. and Micheli, P. 2018
  International Journal of Management Reviews, 20, 3, 755-771
• The use of management control and performance measurement systems in SMEs
  Pešalj, B., Pavlov, A. and Micheli, P. 2018
  International Journal of Operations & Production Management, 38, 11, 2169-2191
• The evolution of sustainability measurement research
  Mura, M., Longo, M., Micheli, P. and Bolzani, D. 2018
  International Journal of Management Reviews, 20, 3, 661-695
• How performance measurement influences stakeholders in not-for-profit organizations
  Beer, H. and Micheli, P. 2017
  International Journal of Operations and Production Management, 37, 9, 1164-1184
• Executing strategy through comprehensive performance measurement systems
  Micheli, P. and Mura, M. 2017
  International Journal of Operations and Production Management, 37, 4, 423-443
• Resourceful sensemaking : overcoming barriers between marketing and design in NPD
  Beverland, M. B., Micheli, P. and Farrelly, F. 2016
  Journal of Product Innovation Management, 33, 5, 628-648
• Signaling strategies for innovative design : a study on design tradition and expert attention
  Micheli, P. and Gemser, G. 2016
  Journal of Product Innovation Management, 33, 5, 613-627
• The roles and effectiveness of design in new product development : a study of Irish manufacturers
  Roper, S., Micheli, P., Love, J. H. and Vahter, P. 2016
  Research Policy, 45, 1, 319-329
• Reconciling the tension between consistency and relevance : design thinking as a mechanism for brand ambidexterity
  Beverland, M. B., Wilner, S. J. S. and Micheli, P. 2015
  Journal of the Academy of Marketing Science, 43, 5, 589-609
• The theory and practice of performance measurement
  Micheli, P. and Mari, L. 2014
  Management Accounting Research, 25, 2, 147-156
• Perceptions of industrial design : the "means" and the "ends"
  Micheli, P., Jaina, J., Goffin, K., Lemke, F. and Verganti, R. 2012
  Journal of Product Innovation Management, 29, 5, 687-704
• Commercialization partnerships as an enabler of UK public sector innovation : the perfect match?
  Schoeman, M., Baxter, D., Goffin, K. and Micheli, P. 2012
  Public Money & Management, Volume 32, Number 6, 425-432
• New business models for public-sector innovation : successful technological innovation for government
  Micheli, P., Schoeman, M., Baxter, D. and Goffin, K. 2012
  Research-Technology Management, Volume 55, Number 5, 51-57
• New business models for public-sector innovation : successful technological innovation for government
  Micheli, P., Schoeman, M., Baxter, D. and Goffin, K. 2012
  Research-Technology Management, Volume 55, Number 5, 51-57
• Exploring the roles of performance measurement systems in strategy implementation : the case of a highly diversified group of firms
  Micheli, P., Mura, M. and Agliati, M. 2011
  International Journal of Operations & Production Management, Volume 31, Number 10, 1115-1139
• Performance measurement in the public sector in England : searching for the golden thread
  Micheli, P. and Neely, A. 2010
  Public Administration Review, Volume 70, Number 4, 591-600
• Strategic performance measurement : benefits, limitations and paradoxes
  Micheli, P. and Manzoni, J. 2010
  Long Range Planning, Volume 43, Number 4, 465-476
• Scenario-based strategy maps
  Buytendijk, F., Hatch, T. and Micheli, P. 2010
  Business Horizons, Volume 53, Number 4, 335-347
• Maximizing the value of industrial design in new product development
  Groffin, K. and Micheli, P. 2010
  Research-Technology Management, Volume 53, Number 5, 29-37
• Towards a definition of a business performance measurement system
  Franco-Santos, M., Kennerley, M., Micheli, P., Martinez, V., Mason, S., Marr, B., Gray, D. and Neely, A. 2007
  International Journal of Operations & Production Management, Volume 27, Number 8, 784-801

Book Items

• Pubblica amministrazione : dalla forma alla sostanza
  Pietro Micheli 2011
  EGEA, EGEA
• Promoting a culture of performance management in public sector organisations
  Pietro Micheli 2008
  KPMG, Global Public Sector Practice ; KPMG International, KPMG, Global Public Sector Practice ; KPMG International

Book

• Measurement madness : recognizing and avoiding the pitfalls of performance management
  Gray, D., Micheli, P. and Pavlov, A. 2015
  Wiley, Wiley, 9781119970705