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Associate Professor at -

Tuck School of Business at Dartmouth

E.B. Osborn Professor of Marketing at Tuck School of Business at Dartmouth

Harvard Business School

UPS Foundation Professor of Service Management, Emeritus at Harvard Business School

Fuqua School of Business

Sanford School of Public Policy

Professor of Business Adminstration at Sanford School of Public Policy

Associate Professor at Fuqua School of Business

Aalto University School of Business

Stanford University (ONLINE)

Professor of Management Science & Engineering at Aalto University School of Business

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Robert A. Beck Professor of Hospitality Financial Management at Cornell University at -

Fuqua School of Business

Senior Associate Dean, Executive Programs and R.J. Reynolds Professor at Fuqua School of Business

Carlson School of Management

Associate Professor of Marketing at Carlson School of Management

Harvard Business School

Lovett-Learned Professor of Business Administration at Harvard Business School

UNSW Business School

Associate Professor of Finance and Scientia Fellow Alumni in the School of Banking and Finance at UNSW Business School