Earl Sasser
Harvard Business School
UPS Foundation Professor of Service Management, Emeritus at Harvard Business School
Anthony Mayo
Harvard Business School
Thomas S. Murphy Senior Lecturer of Business Administration at Harvard Business School
Dawn Iacobucci
Owen Graduate School of Management
E. Bronson Ingram Professor of Management in Marketing at Owen Graduate School of Management
Nitin Pangarkar
NUS Institute of Systems Science
National University of Singapore
Academic Director, MBA and NUS-HEC Paris MBA Programs, Assoc Professor at NUS Institute of Systems Science
Academic Director, MBA and NUS-HEC Paris MBA Programs Associate Professor (Educator Track) at National University of Singapore
Nirupama Rao
Stephen M. Ross School of Business
Wagner Graduate School of Public Service
Assistant Professor of Business Economics and Public Policy at Stephen M. Ross School of Business
Max Farrell
Booth School of Business
Assistant Professor of Econometrics and Statistics at Booth School of Business
Danielle Hartigan
Bentley University
Associate Professor at the Department of Natural and Applied Sciences at Bentley University